We had a reservation. We were NOT told it could not be cancelled. | We arrived to check in. Arturo the front desk clerk told us check in time was at 3pm, even though we were told we could check in at noon. Arturo told us we could not check in till 3, but it would probably be more like 4 because the maids were not there yet. We went to another hotel , checked in and were in our room within 5 minutes. | I called America’s Best Value inn Alpine to cancel the reservation. Arturo was clueless and we ended up speaking to a very unprofessional and sarcastic manager. He was rude and would not give me his name. He refused to cancel the charges. | He never apologized, Please for your sake avoid this terrible and unprofessionally run Inn. I believe Roger is the Manager I spoke with. | He is a dishonest and unprofessional manager that does not care about Customer service. PLEASE stay away from this hotel.
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This complaint and/or review was posted on HolySmoke.org on 19:44 pm, February 24, 2021 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/americas-best-value-inn-3/.
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