Never in my lifetime have I been so disgusted and appalled with the service or in this case, the shoddy service provided by a business. As a client, over the course of multipe months, i’ve interacted with Claudia Fernandez, Senior Paralegal (my primary contact) and Kerry Baez, Customer Service Supervisor. In mid-January, I’d placed an order to have a corporation reinstated. The docs they created for my signature were missing pertinent information I’d provided them. Specifically, info to correct a mistake on their original filing for me regarding ownership and a new address for the reinstated firm. I emailed Claudia Fernandez immediately, asking for corrected docs. Her response was that the original filing done by her firm was correct and that the corporation was owned 50/50 by my wife and me. Proving otherwise, I submitted a photocopy of my official corporate docs, from them, showing the ownership was stated as 100% owned by me. Having tried multiple times to get revised docs from her, I callled to speak with a Supervisor, which is how I connected with Kerry Baez. Apologizing for the inconvenience, he effected the submission of new docs from Claudia. Unfortunately, they still did not reflect the new address. Upon finally recieving the correct docs, signing and returning them, I requested a confirmation of reciept and acknowledgement that all requirements had been met. I’d recieved no reply. Again I reached out to both Kerry & Cluadia via email and telephone – ultimately, over a dozen times… still nothing, until I’d asked Kerry for his supervisors contact info. Finally, in March, two months after my first request I got an email saying a signature was still required. Two months wasted and lost. My wife and I signed that doc, and sent it back… again, requesting confirmation of reciept and acknowledgement that all requirements had been met. AGAIN… No Response! It has now been six more weeks… and still no confirmation, no requested status update, no contact info for Kerry’s supervisor and no reinstatement of the corporation. Yet, I do get email solicitations from Spiegel & Utrera/AmeriLawyer suggesting more work. Case in point, a recent notice of the pending expiration of General Counsel Club and Registered Service Agent. Great loss. By the way… anyone reading this who has experienced similar issues, please comment with your contact info. I’m willing to explore this with a class action attorney. Hmmm, I wonder… does Spiegel & Utrera/AmeriLawyer handle class action litigation 😉 As additional fuel for this fire: – One response from Claudia references no earlier communication from me… I’ve documented 8. – Although, Kerry is quick with apologies… he has ignored emails, voice messages and two requests for the contact information of his supervisor. I’d no longer trust Spiegel & Utrera/AmeriLawyerto file for a dog license. .
This complaint and/or review was posted on HolySmoke.org on 03:15 am, September 26, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/amerilawyer-inc-review/.
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