We needed ship our car from Florida to be in Colorado by June 26. We contacted several transport brokers to get bids on May 7,2014 . Ameristar responded on that date with a quote of $850. On June 7 Ameristar changed reps and requoted $895 to ship the car. They sent a formal quote with their 21 paragraph contract on June 13. Nowhere in the 21 paragraphs do they highlight that the rate they quoted is not firm. They say it in a very vage way and it is not highlighted to catch your attention. Their rep, Violet, said she was arranging for a trucker to pickup the car and would get back to me with a pickup date that would get the car to Colorado on time. She called back today, June 20, telling me that the best price they could negotiate with any trucker was $1150. On top of that they were going to charge me $50 to use my credit card. My issue is they should not quote any price until they have a firm price from the trucker they are brokering. The problem is it is now too late to find another transport to get the car to Colorado on time. We were warned by their competitors that many of the brokers in this business do not tell their customers all the facts and potential problems they have in dealing with truckers.
This complaint and/or review was posted on HolySmoke.org on 00:44 am, January 30, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/ameristar-transport-review/.
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