Inc. Inc.

Reviews: 1


Total views: 2156

Published: 30 January 2021

Posted by: Anonymous

I am posting a complaint regarding the 7 days cancellation policy for renewal of service. I see a similar compaint was posted in 2011; nothing has changed with this company. Beware signing on for the service subscription. We originally did the DNA test kit, signed up for the 6 month service. A renewal notice is supposed to be sent one month before the next charge is posted; no sign of it on our end. So after noting a $99 charge on my card, I contacted to find out there’s a mere 7 day cancellation policy after the posting (the notification of renewal is the only notice/forgiveness you will get!). Yep, stuck with a $99 fee for a service I don’t need or want. DON’T SIGN UP FOR THE SERVICE UNLESS YOU WANT TO PAY AND PAY AND PAY!

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