My wife and I definitely DO NOT recommend this dealer. Lots of lying, scamming, bait & switch tactics. We went to trade-in our vehicle & wanted to get the best price. We didn’t want to run our credit but after a little bit of pressure from the initial salesman (Michael) decided to take a risk. We were in for a surprise. After an initial “soft” sell by the 2 salesman we contacted, they immediately began a savage & very pressure-filled “hard” sell session with us. We went into the back to see what kind of numbers they could get us & the financing was ridiculous for the 2018 Venza we looked at. After a lot of pressure from them (Mr. Wang) & very little negotation from them, we decided to leave & check another dealership. The very next day we received a call from another salesman (Brandon) who wanted to see how our shopping was coming along. We informed him that another dealership had matched & beaten their price – we gave him the details. He informed us that the dealership could match it. He even called us back twice to confirm all the numbers. The dealer is approximately 45min away from my home so I inquired AGAIN to verify the numbers. He completely assured us of the price we wanted. When we get to the dealer, not only did they NOT know we were coming, but John (financing guy) gave us another price slightly higher ($13 more). We explained the pricing difference & instead of taking the loss, he said he couldn’t get us that deal. We complained & even told him this is like a “bait & switch” tactic. They didn’t budge & didn’t even bother to bring Brandon in for confirmation. They lost a sale & a customer because they didn’t want to lose $13/month. Stay away from this place at all costs.
This complaint and/or review was posted on HolySmoke.org on 14:09 pm, September 22, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/antwerpen-toyota-2/.
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