Apex Bank USA

Apex Bank USA Reviews & Complaints

Reviews: 1


Total views: 4169

Published: 17 December 2017

Posted by: Elisa Housley

Hi, I am trying to reach the vice president or president of your loan department. I have requested this inormation from Ginger Sharp without success. She has poor customer service skills and hung up on me while trying to obtain this information. She basically refused to give me the contact information and stated that the VP/President of loan operations would not be very nice to me if I contacted “him”. She stated that “he” does not have time to speak to me nor would “he” want to speak to me. This is definitely not the type of customer service that I”m use to and would hope this isn”t the type of customer service that you enforce. I would appreciate being able to speak with someone at Apex bank that will LISTEN to the customer, communicate with the customer and try to be helpful with any question the customer ask. Ginger Sharp is by far the rudest bank representative that I have ever dealt with in all my years of banking. The way that she has handled our loan, sent notifications of our loan and had direct communication regarding our loan has been nothing but unprofessional. For a bank representative to HANG UP on a customer is the most immature, unprofessional behavior anyone could portray. It says a lot about Ginger Sharp and her personality and she is definitely not the person I wish to do business with. I would appreciate if someone that does care about the customer could please give me a call back at their earliest convenience. Thank you for your time,

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