Found good deal on dishwasher. Called to confirm price and delivery. Ordered online with credit card. Told I would have it delivered and installed in “ETA 6 days”. Also created an account with password. Within 48 hrs I tried to log on but my password failed. Tried over 20 days and at least 50 times to get password reset – No Reply. After 10 days I called and was told no idea when available so I canceled. (Ordered it from AJMadison with great price, delivery, service.) Researching on the web (too late!) I discovered AppliancesConnection.com has a litany of angry consumers left in their wake… I then kept getting notices the order was still in process. Called repeatedly and got uncomfortably vague answers about cancelling. Called credit card and was told AppliancesConnection still had a reserve on the full amount. Tried to click on link for transaction in email but it lead to the password they would never reset. Called them – quite angry now – to reaffirm cancellation and to ask for password reset – no response. Used their online contact form to insist on cancellation (Printed a screen copy). No Response. It is now 3 weeks later and I just received a new email saying my order was about to ship. Checked my credit card and a new hold for full amount entered today – long after their closing time and with no way to even call them. I can understand they may survive on enough successful sales, but never in my experiance have I seen a company more “blind, deaf and dumb” to a consumer. They have caused so much anguish I will be trying very hard to spread my experiance to others. .
This complaint and/or review was posted on HolySmoke.org on 21:30 pm, October 04, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/appliancesconnection-com-review/.
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