I was notified by email on 7/18/14 by Applied Bank that they placed a hold on my card as they needed to verify information. I replied to the e mail and they did not respond. It is difficult for me to call during work hours and they have no representatives available in the evening. I phoned on 7/24/14 and a representative informed me my account had been “compromised” and she asked if I made the listed purchases and I said yes. I informed her there were no unauthorized purchases made to my acct. She would not provide any further information and transferred me to someone she said could provide more information. Upon being transferred to the next representative, she asked if I was calling to report my card lost or stolen. I responded, no your company is informing me my account was compromised and I have the card in my hand. She informed me they canceled my card and would issue a new on in 7-10 days. She provided no other information. Today I note they transferred my balance to a new acct. and actually billed me $30.00 for a card replacement fee.They did not inform me there would be this charge and I never reported my card lost or stolen.This entire issue was initiated by the credit card company with absolutely no evidence provided to me about any unauthorized transactions on my acct. except for this current $30.00 card replacement fee that they have billed to my account .
This complaint and/or review was posted on HolySmoke.org on 00:18 am, June 25, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/applied-bank-review/.
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