Aqua PA is mandating replacement of their existing water meters “free of charge”. They have contracted with Keystone Utility systems to perform the service. Keystone declines to change the meter because the water supply is galvanized. In short, Aqua”s authorized vendor is refusing to the work that Aqua has mandated. Aqua states I must spend several thousand dollars to replace the perfectly functioning and intact pipes in my home to the curb so Keystone can perform the “free” meter exchange. When the meter was last replaced, there was no issue regarding galvanized pipes. Now there is and according to an Aqua official, it is a liability exclusion from Keystone to protect them if the pipes break during the install. This is a vendor issue. Aqua states the Keystone WILL replace meters. No equivocation, stipulation or exclusions are mentioned in their correspondence. They say Keystone will do the replacement. Again no exceptions are noted. Any one with newer pipes will have their meter”s exchanged. Anyone with an older home cannot and must bear the cost of replacing working pipes for Keystone and Aqua convenience and to reduce their liability exposure. There is no regard for advance notice that may happen so homeowners can prepare, no care for limitations of consumers who may not be able to afford replacing pipes unnecessarily. More to the point, a contractual agreement exists when Aqua offers this replacement without any caveats and I accept. There is a contractual breach in Aqua”s contractor (as their agent) refuses to do the job agreed upon, especially for a reason that is not expressed in the offer to replace the meter. It is my contention that Aqua either “grandfather” in people in this situation or contract with a vendor who will do the job that was published – water meter replacement. Full stop.
This complaint and/or review was posted on HolySmoke.org on 02:32 am, February 02, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/aqua-pennsylvania-inc/.
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