Archives.com billed me for nine months via “auto renewal” without my knowledge or awareness. I called the customer service number to inquire about my so-called account. I was told that I signed up for a “7 day trial” and this was automatically renewed. First, I am wary of auto-renewals if it is not something I am sure I will keep. Secondly, I could not find the “Welcome” email in my mailbox. The representative told me I signed up for the 7 day free trial and was automatically renewed. OK, I did not use the service and surely the IT department could verify this no? Well, the response was that the service was there for me to use, and I was charged whether I used it or not. Yes, understandable, but I am stating I did not order said service and for some reason was charged under suspicious circumstances for an auto renewal. The rep could only provide me with a 3 month refund. This sort of business practice is evil. I cannot recall exactly what I was doing on December 21, but I am not inclined to believe I entered into an auto renewal contract with Archives.com. To make matters worse, this company is rated A+ by the Better Business Bureau though there are numerous complaint for said practice. Be wary and stay away. I fault myself for not catching it quicker, yet I see a larger problem. Just last month I noted a similar situation in which I supposedly paid for some service from Property Value Records. I caught this much faster, but KNEW something was amiss when the company cited an email address that was not mine. Further, after reading the BBB page, I discovered this company was fined by the FTC under a different name. I received a partial refund, though I am convinced that even with my computer security practices, someone or organization has hacked my information. CHECK EVERYTHING. This, along with all of the other daily frustrations of life. .
This complaint and/or review was posted on HolySmoke.org on 17:10 pm, May 26, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/archives-com-review/.
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