On Sunday afternoon (11/28/10) I pulled up to the pump and used my debit card at the outside terminal. I selected pump (#12), returned to pump my gas ,but no gas came out. I went inside to inform the attendant(Francisco) and was told that my card was not accepted and to pay on the inside. I paid $20.00 + .45 service charge, pumped the gas, and checked the outside terminal to make sure transaction was canceled. I checked my bank account two days later and there was an additional charge of $82.90 date stamped the same day as the $20.00 charge two hours later. I tried to resolve the issue with the Merchant/Owner(Abraham) and provided him with my bank statements. He was extremely RUDE and unhelpful. He had the audacity to make accusations and suggest that I either (a)returned back to the gas station to fill up my tank or (b)I gave someone my card! I contacted my bank to file a dispute,the BBB, Consumer Affairs(Dept. of Weights & Measures), and Arco Headquarters. The Merchant initially returned the money back to my card, but later took the money back, resulted in my account being overdrawn. I contacted my back again and filed a second dispute. I am very disappointed with the series of events. I am literally on a shoe string budget and now I will be without money for the next few days. This is taking away from meeting the basic necessities of my child and I am completely floored by this organizations actions. This is a billion dollar industry and to play these cat and mouse games over $82.90(nothing for them, but means is a LOT for me) is ridiculous! Next Step: Lawsuit
This complaint and/or review was posted on HolySmoke.org on 13:36 pm, October 06, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/arco-gas/.
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