WE PURCHASED A 1998 DODGE DURANGO ON 8-1-00.ON 11-11-00 MY FAMILY OF FIVE ATTEMPTED TO GO SEE FAMILY IN DECATUR,IL WHEN OUR BACK WHEEL ON THE DRIVER’S SIDE CAME COMPLETELY OFF.WE WERE ON ROUTE 51 ALMOST TO MAROA,IL GOING 65 WE ARE LUCKY WE ARE NOT DEAD. WE HAD PURCHASED A EXTENDED WARRANTY FROM PINNACLE. UPON GOING TO BOB BRADY DODGE FOR PARTS OR SERVICE I WAS TOLD THAT THEY WOULDN’T HONOR MY WARRANTY. AFTER TOWING THE SUV TO A FRIEND’S FOR $45 MY HUSBAND HAD TO PUT IT TOGETHER AND BARELY GOT IT HOME. RETURNING TO GET IT SERVICED TO ART HOSSLER IN CANTON,ILL WHERE I PURCHASED AND HAVING FAITH IN THE SALESMAN JOEL PICTON I WAS TOLD TODAY ON THE 14TH OF NOVEMBER THAT NEITHER THE DEALERSHIP NOR THE WARRANTY COMPANY WILL HONOR MY REPAIR. THE KICKER IS WE HAVE NOT ALTERED THE VEHICLE IN ANY WAY PLUS OUR AGEEMENT UPON BUYING THIS $25,000 VEHICLE WAS THE BRAKES WERE TO BE REPLACED BY ART HOSSLER. JOEL ASSURED US THAT IT WAS DONE.WHICH THEY NOW SAY THEY ONLY DID THE FRONT BECAUSE AFTER CHECKING THE BACK ONES THEY DID NOT NEED REPLACED. NOW THAT MEANS THEY DID REMOVE THE TIRE AND DRUM SO THEY WERE THE LAST ONE THAT TOOK OFF MY TIRE. NOW WE ARE STUCK REPLACING THE DRUM, BRAKE,BACK PLATE, RIM PLUS LABOR. I FEEL AFTER PAYING THAT MUCH FOR A VEHICLE PLUS $1645 FOR A EXTENDED WARRANTY THAT I DESERVE GOOD SERVICE.PLEASE TELL ME WHAT I CAN DUE TO GET FAIR TREATMENT.
Automotive shops beware!! If you ever get a call from cal pacific products — DO NOT MAKE an order and tell them NEVER to call again.
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