A warranty for asc was purchased through auto limits irving, texas for a 2005 mercedes benz which was a repair magnet. Regardless of the repair nothing was covered. I finally made the decision to trade the car at a totally different dealership. The warranty was financed through the financing for $1200. I notified asc to request a refund, i was instructed to fax the odometer disclosure statement from the dealer to begin processing the refund this was february 11th. I called to verify the fax was received – it was. After 30 days, i called for an update she said give it a couple of days because of mail. This lady has a computer she knew i was getting a slip of denial and the person who handles refund was on another line. March 17th a small slip address to me inform me to contact auto limits for my refund. My concern is it took 30 days to tell me see someone else for a refund but i called asc for repairs to be inform it”s not covered. There was no explanation on the slip just contact auto limits. I have received my confirmation letter from wells fargo my account has been paid in full. I feel auto limits just sell warranties to say you have a warranty doing nothing for the consumer who has a vehicle that doesn”t fit that warranty. I want to know the proper steps to secure my refund from asc because on paper i paid $1200. I going to contact any and all agencies on this matter because my paperwork informs me i can request a refund because i did not default on the loan. Agreement #: b – [protected]
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ASC Warranty / Auto Services Company Reviews & Complaints
Absolute worst company. Will try any excuse to not pay your claim. Stay as far away from this warrenty company as you can. I purchased a car and there warrenty 4 days later I had coolant system problems that under my contract are covered. There reason prexisting condition clause. The car drove fine and had no leaks when I purchased it. I checked. So take my advice all they want is your money.
ASC Warranty / Auto Services Company Reviews & Complaints
Absolutely the worst! They have no desire to take of the customer. I guess when your too big the little guy doesn”t matter. Your risk department needs a purging. Bring in a whole new team that can understand and take care of your clients needs. This has nothing to do with a claim or unpaid claim. This has to do with the fact you wouldn”t honor your word and stand behind what you preach. I”m very disappointed in the lack of effort to solve this. I will make sure I”m heard and you feel the effect of what happens to those who mistreat.
ASC Warranty / Auto Services Company Reviews & Complaints
American Servicing Company claims they are reviewing your information in attempt to approve you for the HOPE program. However, BEWARE…I was just denied…they stated per FHA guidelines, all my debts including the new written down mortgage and any revolving debt needed to be below 31 percent. However after reading the FHA guidelines on line, there numbers don’t match up. I have read FHA requires the front to not exceed 31 percent, but not the total debts. This is a cover up I believe. When they say they are reviewing your case based on FHA guidelines, they are really reviewing by their own criteria. I can afford my new payment that would be written down to half of what it was prior. However, now I’m another victim to this Foreclosure mess. I feel ASC has no intentions on helping their existing clients as they state. BEWARE…also worse customer service ever, even the supervisors lack credibility as they are just as evasive and inconsistent as their dim wit employees
ASC Warranty / Auto Services Company Reviews & Complaints
Asc (America’s Servicing company) bought our two home loans in 2006.We have had non stop trouble with them.We are under water in our home, so we owe way more on our home than its worth and our monthly mortgage payment is close to three thousand dollars a month, and we can not afford it.My husband works six days a week split shifts and I am on Social Security.I applied for a modification five months ago and have been current on all my payments.I called in every month to see the status of my modification and the rep would always tell me something different.They said oh wait 30 days, so i would wait then they say 60 then 90.Well time went by and it took them 5 months to tel us that we did not qualify because our bills ar to high, They said for them to be able to help us we would have to be able to afford all our bills and and our mortgage payment.That dos not mak no since what so ever!!! This company is truly terrible!!! All I can do is pray and take one day at a time.
ASC Warranty / Auto Services Company Reviews & Complaints
ASC is charging me $57.84 as a monthly impound account they created out of thin air! I pay ins & tax myself & require no impound account to pay for me. They began a fee per above dated 4/13/2007 saying the house was uninsured from Dec 11 /2005 to January 4, 2006=28 days in 2005. Now they are feeing me %57.84 to payoff a insurance fee of $694 for the 28 days-that is a high rate!!! It’s a fly by night operation-they apparently believe they can charge whatever they want. My loan was transferred to them and i want it transferred away from them-anybody know how? What/who do i complain to.
ASC Warranty / Auto Services Company Reviews & Complaints
ASC is NOT able to HELP with the Loan Modifications. I had been paying on time at all times. I’m struggling due to loss of income; My shortage on budget is only around $300. oo a month. After more than a year dealing with this stressfull situation, they sent me a letter 10/2009 saying that loan was NOT approved, and that I have two choices: “Short Sale” or “Deed in Lieu”. When I got the letter, I said to myself “WHATTTTT”???? What’s going on with this company (WELLS FARGO). Government need to INVESTIGATE all this companies regarding their guidelines and procedures.
ASC Warranty / Auto Services Company Reviews & Complaints
asc offers for us to go online and pay our payment at www. mortageaccountonline.com this web site takes you in circles, and its not even their web site!!!!!
ASC Warranty / Auto Services Company Reviews & Complaints
Bought a used car on May 8th, 2012, took out the 90 day warranty through ASC Warranty just in case there was an major issues with that time frame. 3rd day having the car i am told the transmission needs to be replace by two mechanics. I called the ASC and they say it’s NOT covered because of pre-exsiting condition and will not be paying for anything. Even though when i bought the car it stated, (which i have a copy of) ‘ www.platinumautoexchangeinc.com For Sale is a 2005 Mini Cooper S with VERY LOW miles!! 66k miles! In excellent condition inside and out. Engine and automatic transmission are in perfect …” So how can if be pre existing?? If i don’t hear anything back from ACS I am pursing legal action with my attorney and the BBB. If i don’t here from Terry Small the Director of Operations next week. You can reach me at [protected]@yahoo.com
ASC Warranty / Auto Services Company Reviews & Complaints
Call the Federal Trade Commission FTC and file a formal complaint to protect your rights. Phone number for FTC [protected] then call your state attorney general’s office, commerce dept, and the Better Business Bureau. Contact your Congressman/woman or your Senators…this company is a predatory loan servicer…They do not own your mortgage so it is illegal for them to foreclose on your home!!! Only the lender who can produce your mortgage note has that legal right. Make a request to ASC to produce your loan documents…they wont do it because they don’t know who does…wall street…
ASC Warranty / Auto Services Company Reviews & Complaints
Dealer sold us a vehicle with the ASC Drivetrain Plus and Deluxe Coverage warranty. What a rip off. The first week we had the truck, the muffler and tail pipe fell off. Not covered. The EGR valve needed to be replaced. Not covered. The ABS light was on and needed $600 worth of work for control unit. Not covered. The last straw is the drive shaft falling off. We had the drive shaft yoke replaced and welded back on. NOT COVERED. What do they cover???? I rented a vehicle while my truck was in the shop, too. NOT COVERED. Do not throw away your money on this worthless coverage.
ASC Warranty / Auto Services Company Reviews & Complaints
Hello all, This is a copy of a message I sent to someone having problems with ASC/ Wells Fargo. Hopefully, it will also help some of you: First of all, I am so sorry you are having to deal with this. It is hard enough to have these financial problems without having to put up with unnecessary hurdles. Hopefully, I can help. I don’t think your state that you live in has much to do with it. It is basically finding the right person to speak with. Avoid any customer service reps or loss mitigation reps!! For whatever reason, you will get absolutely no where!! This rule applies to ANY mortgage company, not just ASC/ Wells Fargo. In our case, we got a loan modification. We showed financial hardship when we filled out their financial worksheet and they lowered our payment approximately $300.00 per month and showed us as current. We don’t get our taxes and insurance escrowed. We paid our new lower payment for three months and then our loan modification started which lowered our payment and interest rate for five years and then they both will return to normal (unless we refinance). They didn’t forgive anything but added it to the loan (sort of like a refinance). We started this mess in October of 2008 when we started getting behind (going towards foreclosure) and kept getting the same request for a financial worksheet from ASC. After submitting it TEN times and getting no where with CSRs and even the loss mitigation department, I finally found the number for the office of the president of ASC/ Wells Fargo. I believe I got resolution within a week or so after dealing with the others for months and months. We had been lied to, mislead, and just plain disrespected unnecessarily. We jumped through every single hoop requested and then when I would call to check, it was as if we never did anything. Whether it is ASC/ Wells Fargo or any other company, keep going up the ladder until someone helps you. You HAVE to keep at it, even if it means months, because it will work out. We just had a new problem with the modification (they added on late fees and shouldn’t) and I called the loss mitigation department and got no where again. I call the Office of the President and again got help. Don’t let them wear you down because you can do this. The number for ASC/Wells Fargo Office of the President is [protected]. Anyone who answers is an Executive Specialist, NOT a CSR (they should answer the phone “Office of the President”) and can help- ask them if this is the Office of the President when they answer. Their address is: ASC Office of the President P.O. Box 10328, Des Moines, IA [protected]. I suggest you sent a Priority Mail letter with delivery and signature confirmation first before you call with all of your information, including that financial worksheet if you have it and any late notices or paperwork that you have from and to ASC. If you don’t have anything yet, just send a letter explaining what you need (make sure to include your loan number). These people are very professional and you won’t be disappointed. I have worked with several of them. Please update me when you hear from them. I would love to hear what happens. Good luck and God Bless.
ASC Warranty / Auto Services Company Reviews & Complaints
I agree with the complaint that ASC’s fees are unreasonable. I also beg to differ with Eric Lopez’s argument that all mortgages serviced by ASC are low quality loans made to borrowers with poor credit. My credit score is in excess of 750 and I have never made a late mortgage payment in my life. GMAC sold my loan last year to ASC. When asked, the GMAC representative said that they were selling off packages of loans to ASC to increase available capital. I was told that my high credit scores and on-time payment history made my loan easy to sell. I was furious with GMAC, because I was being penalized for “good behavior”. I make all my payments on-line and hated the fact that ASC didn’t offer that option. However, I do get the most out of my service fee by making three to five monthly payments at a time. If I didn’t have such a low interest rate, I would refinance my mortgage with Chase. I have my investment property loans with Chase. I love their easy and FREE on-line payments. Just transfer from checking to mortgage loan and go. If Wells Fargo were smart, they would stop trying to nickel and dime their solid borrowers. Based on my experience with ASC, I have refused to deal with Wells Fargo on business loans, credit card offers, etc. I deserve better and can get it elsewhere.
ASC Warranty / Auto Services Company Reviews & Complaints
I am going to adding to the long list of complaints against ASC. My due date without late fees is the 16th of each month. In Oct. of 2008 they received my payment in full. Then on the 27th of the same month they sent me another statement stating the payment was reversed. I called to see what was going on.They said my bank refused payment. I called my bank and they said that since they, ASC, electronically collects instead of mailing in the check, they had hit a wrong number or something. I tried to call them back and was waiting on the phone for about 10 minutes. Nobody ever answered. In the mean time because of their mistake I am stuck with being a month behind. ASC has got to be the absolute worst mortgage company there is.
ASC Warranty / Auto Services Company Reviews & Complaints
I bought a 06 BMW 3-series about a month ago. With the vehicle, I purchased the warranty thinking it would be a great idea in case my car failed at any given moment. The day I bought my car I noticed the engine service light was on. I took it to a BMW dealer and was told that ignition coil 6 was misfiring. I had the issue fixed by the generous owner of the dealer I bought the car from. Days later, the service light came back on so I took it in to a repair shop that specialize in BMW and I called ASC warranty to make a claim and they denied my claim because they consider it an issue that was already there when I bought the car.. Yes the problem was there when I bought it but I had it FIXED and now it came back again with another ignition coil damage. I paid $3, 000 for no reason. Not only did they not provide any service but the representative was also very rude. I find no point in buying a warranty if they wont repair any mechanical issues with your vehicle after purchase. If I do not get any more help I will cancel my warranty!!
ASC Warranty / Auto Services Company Reviews & Complaints
I bought a 2004 beetle VW. When I bought the car I was demanded to but the extended warranty. But the day came that I needed this warrany Co.. and needed the free 24/7 towing thats suppose to come with it. It was not honored. They claimed that the mechanic shop put something in the system and would not tow me, In AZ heat, in the desert of 115[censored] I had to call my 89 year old grandfather to come so i could hookup the car and get towed in. The warrany package is not worth it at all… nothing under it can be used ASC uses excuses to get out of the situation to not pay a dime. They are a rip off and need to be put out of business
ASC Warranty / Auto Services Company Reviews & Complaints
I got the email from ASC INC that I owed them money. The sum was large from my point of view. It was mentioned that I have owed them about $3, 000. WTF? I have returned money for my credit. I replied that they made mistake and waited for the reaction from the rep. But he has sent me the same email and threatened as well. I was shocked to get it and I thought to call to the police. Do I need to do it or not?
ASC Warranty / Auto Services Company Reviews & Complaints
I have had my vehicle for less than 2 years. I bought a warranty for 4 years a and 48 months. My vehicle is a 2008 F250 Ford. It has not been 2 years and I have not gone over 48, 000 miles. When the service department contacted ASC they were told they will not honor he warranty. I have called myself and no return phone call. I have gone on line and the website keeps saying that here is an error. This is the third time I have had an issue with my vehicle that I got horrible service and just basically told to deal with it. I am very disappointed as this vehicle is used to do many community involvement events to help others. I can assure you that I will never use this company again.
ASC Warranty / Auto Services Company Reviews & Complaints
I never signed up for a credit protection or reporting site. Since June I have been bombarded by 2 websites. Of note, I have Lifelock so I have no reason to sign up for these signts. I tried to purchase groceries the other day and I was told I didnt have enough in this acount. I came home and found 2 charges for items I didnt sign up for: 1. ASC – ID SAFE HAVEN PLEASANT GR OV for 29.95 2. and, USFUNDCLUB.COM. I am planning to put blocks on all my cards. It seems they are selling card numbers not just peoples names. I havent signed up for anything and dont even answer the phone to 800 callers. So, I am not sure how I had this on my card. I am even more shocked because I cant find a number next to them. I may have to change banks. This is the 6th unauthorized charge this year. And, I am on a set income. I cant believe the nerve. I plan on reporting them to the bank and better business bureau. Regina Greenbaum
ASC Warranty / Auto Services Company Reviews & Complaints
I purchased a 2003 bmw in 06 – 2008 and at the same time purchased a warranty by auto services company. I since then have had to have work done to my car several times most recently within the past 7 days. Our mechanic contacted asc and he was told that the warranty would not cover the work needed on the car. We then contacted asc and were told the same thing. The car is consuming large amounts of oil due to elastic failure of the piston rings which is allowing the motor oil to seep from the engine block into the combustion chambers. According to our copy of the warranty, failed piston rings are explicitly covered and no restrictions on type of failure are mentioned. However, the claims manager of asc has told us that piston rings are only covered if they are actually broken and that elastic failure is “normal wear & tear” and therefore not covered. Per the warranty, there is no written restriction regarding “normal wear” for internal engine components. My husband who has years in the auto parts / repair of cars, including but no limited to bmws, is quite familiar with the appearance of a worn piston ring vs a defective one. One distinct difference is evident in the cylinder bores themselves. If the piston rings were worn out, there would be corresponding wear in the engine block within the cylinders themselves. This is not the case for our car, the original bore “crosshatching” created when the engine was first assembled is still present and well defined, where as if the rings were subject to the amount of wear necessary to cause them to lose elasticity the bores would be worn smooth, and possibly even gouged; and furthermore, according to several technicians this degree of “normal” wear is more commonly found in cars with more than twice the accumulated mileage than our car has. One should therefore conclude that the failure of the piston rings is due to loss of elasticity is due to material defect and not normal wear. We rented a rental car based on their word that they would cover the repairs and reimburse us for the rental car. Needless to say, i am looking at a repair bill of over $5500 – $ 8500 and 2 weeks of a rental car expense (At the minimum) .
ASC Warranty / Auto Services Company Reviews & Complaints
I purchased a used 2011 BMW X5 from a dealership. Two days later the check engine light came on. I contacted Travis at ASC Warranty and he said to take it to the dealership for repairs. The following week I took the car to the dealership for diagnostics. The dealership told me that it was misfiring on 4 cylinders and needed 4 injectors. It also had a leak in a vacuum pump and it needed to be replaced. After several calls to the dealership and ASC, they covered my claim…$4, 600 in repairs. Thanks Terry.
ASC Warranty / Auto Services Company Reviews & Complaints
I purchased a vehicle from a dealer who offered ASC Warranty, I additionally went along with the platinum drivetrain along with the total care coverage which should match factory type coverage. They stated that its pre existing condition and denied the claim, then when i asked them how they verify a pre existing condition they told me to hold on and then told me that my vehicle isnt covered. Which one is it? Additionally reading prior reviews i took a chance on ASC. However just as everyone said its a scam and they just want your money.
ASC Warranty / Auto Services Company Reviews & Complaints
I purchased ASc warranty contract when i purchased a 2009 AuDi s5. IT was a 1700.00 2yr. service warranty that covered engine & tranny & upon purchase there was nothing said or writtin as to a cost Limit that w0uld be imposed on me in the event my car would need future repairs. Recently my car broke down & i would laTer be informed by audi of Concord ca. that my car would need extensive expensive repairs. So when audi of concord notified aSc pf this situation, aSc baiLed out & told them my plan only covers a 3000.00 Limit in repairs & the totaL cost parts & Labor wouLd be over 9000.00. How can a plan that cost me almost 2000.00 onLy be covered 3000.00. This is an insuLt & there was no explanation of this in the contract & why wouLd anyone pay 2000.00 for onLy a coverage of 3000.00. Thats only a thousand doLLar diffr. Whats the use of a warranty if there only going to pay 1/3 of the repair cost & not even that if u deduct the cost of the pLan itseLf. It would then be onLy about a tenth of the cost I beLieve asC is being very deceptive in their practices & deaLings with customers & it seems that they are deliberately mishandling & manipuLating cLaims.
ASC Warranty / Auto Services Company Reviews & Complaints
I received an ASC Warranty when I purchased my truck used. I was led to believe this was an excellent warranty and that it was called a diesel plus coverage that was more extensive than a regular warranty. Twice now I have had issues with this truck that I have only driven roughly 3000 miles. Twice I have been stuck with the bill because it wasn”t an “internal engine part” that failed. Why offer a “diesel” package and refuse to cover fuel injector issues and glow plug issues?? These people are a joke, the coverage is not what it is led on to be, DO NOT do business with these people you are wasting your money and time with them. I have spent almost 1500 in repairs, plus what the warranty that covers NOTHING they lead you to think it covers. I wasn”t sure whether to post this under auto complaints or scams they are so bad.
ASC Warranty / Auto Services Company Reviews & Complaints
I recently bought an 02 pontiac bonneville as is from a car lot and received an as warranty for 6 months / 6, 000 miles. Within 71 hours my engine spun a bearing and is useless and the whole engine nneds replaced. My mechanic called asc and they said it was wear and tear and not covered! Seriously! The first thing listed in the warranty for engines are bearings. It states no restriction at all for wear and tear or breakage. What a scam! I would never have bought this car if i knew this company was this deceitful. Now i am out $4, 000 and have no car with four kids to care for. Thanks as!
ASC Warranty / Auto Services Company Reviews & Complaints
I recently purchased a used 2005 Ford F-350 6.0 diesel along with a 12 month ASC warranty and a month after owning the vehicle it started to run terrible. I called the local Ford dealer and made an appointment. The service manager called to tell me the truck had a blown head gasket, major oil leak and a bad injector. He contacted ASC to make the claim and an ASC representative contacted me the same day to tell me all would be covered but, they would need to send an inspector out to take a look. 24 hours later all was covered. Parts and labor totaled $6, 000 and a rental car was covered. I decided to write this review because most of the time when you try and research a warranty company all you find is bad news. If any more used cars are in my future i will definitely purchase another ASC warranty. Thanks ASC for the speedy response! Happy Customer, Tom
ASC Warranty / Auto Services Company Reviews & Complaints
I set up a prepayment plan after waiting 2 months for ASC to admit to having my paperwork to modify my loan. I was already unable to refinance because my X ruined my credit and my interest rate went from 8-10%. I finally got someone on the phone explaining that I was surviving a violent relationship and may have hardship in the near future. She was very nice and set me up on a forbearance repayment plan. I had to come up with $1557.00 to show good faith and I did. I went hungry and did not pay my second loan. She explained I could not be late on these payments and that I should have them automatically withdrawn, I said ok since my payment went down . Well last month, out of habit, I made it online and realized I could mess everything up like that. This month my payment was due on the 7th and on the 12th I realized the payment was not deducted. I called in, got treated like an animal, transferred 3X, I was told I had to pay more money because I broke the contract! I explained it was supposed to be taken out automatically, they said I was being difficult and transferred me to some international line that hung up on me. When I called back I amazingly got the same girl who set me up the first time, she was so nice, even apologized for what I went through and said she was sorry she did not explain the first time that only the FIRST payment was withdrawn automatically! She explained in order to get my payments back on track and the same amount each month, I would have to come up with the $1557 again and the remaining 7 payments would be $1300. By the end of the conversation, my payments were 1600! I explained it was not my fault and not even seven days late! She said I broke the contract, I said I have a second also, that would make my payments over 2000 a month! I am going to have to let them take my house? How can they do this when i am obviously on a low income budget and on a adjustable rate loan. CAN SOMEONE PLEASE REFINANCE ME WITH BAD CREDIT AND TAKE ME AWAY FROM THESE MONSTERS? IT IS BEAUTIFUL AND I AM NOT ABOUT TO GIVE IT TO THEM!