At Home Stores

At Home Stores Reviews & Complaints

Reviews: 14


Total views: 4137

Published: 12 December 2018

Posted by: Becky Dunbar

Before Christmas I bought several boxes of Christmas ornaments. These ornaments were for trees to be used in an assisted living home. After buying the ornaments, we found that they were not needed. On December 22 I went back to the Garden Ridge to return the ornaments. I could not find the receipt with Christmas and all. But they could use my debit card. The lady at the desk was not helpful at all. She quickly scanned the boxes, which were labeled “Garden Ridge”, and said that they were not on the debit card. I asked her to repeat the scan. She quickly did it and said again it was not on the debit card. I KNEW it was purchased using the debit card. WITH AN ATTITUDE, she put the ornaments back in the bag, handed them back and called for the next customer. I went home and frantically searched for the receipt. After finding the receipt, and checking upc numbers, the ornaments WERE on the debit card which was scanned. I live 40 miles from Garden Ridge so it is not an afternoon drive to the store. The next opportunity that I had to go to the Garden Ridge I took the ornaments AND RECEIPT to the store. I was informed that the deadline was past and nothing could be done. I did what was suppose to be done by returning the items in the correct time frame and Garden Ridge did not work with me. So, when I was finally able to make the 40 mile trip back to the store, Garden Ridge still would not work with me. I believe that I have a legitimate complaint because I did work in the correct time frame and the store was not cooperative. I believe that since I had the receipt that I should be entitled to the complete refund, or at least a store credit, since I did follow the time frame but was not worked with. If the store were still following the policy of scanning debit cards, they could even pull up my card showing the time and date that I was there to make the return because I also made another return of a Christmas tree and it would show the date and time of return, on the 22nd. Having to return to the store a THIRD time will cost me alot in gas. I am very disappointed in the store not working with the customer, especially since a receipt was in hand. Now, unless you authorize it, I still cannot get my money back. Please respond. I would also appreciate a phone number not just an automated response. By just using an automated response, I know you truly do not want to work with your customers and ensure the future happiness of your customers. I also believe that it is a cop-out to being fair to your customers and striving to work with them. Please help with this situation.

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