Audi Honolulu

They just don’t know how to sell

Reviews: 1

1 RATING
(1)

Total views: 69

Published: 13 December 2019

Posted by: Anonymously

My husband and I have always been BMW people, but our daughter just turned 19, and for her first car, she was determined to get an Audi. We took her to the Honolulu Audi so she could check them out and maybe have a test drive, but the whole experience with this dealer was totally disappointing. I know what a top-notch service is, and I can recognize a terrible business practice when I see it.
First of all, there’s nothing good I can say about them, my daughter is so mad right now that I don’t think she’ll ever want an Audi again. My husband has also been trying to get a hold of the general manager there for quite a while, but no one picks up his calls or calls him back.
Last month, we went there for our first appointment to check out some of the cars; so, they only had 1 or 2 recent models that looked decent because, for some reason, the other ones they had looked like they were left outside during a storm. The salesperson who took care of us didn’t know much about the brand, or about cars, so he wasn’t able to answer any of our questions. Dylan was nice, but I don’t think he should be working there.
My daughter asked to take one of the cars for a test drive, but Dylan told her that it wasn’t possible, as they needed some kind of previous arrangement before giving her the keys (I had never heard about that). We just decided to leave the place before they tried to sell us their shady business practices.
You should know that they don’t just let you go like that, they make you provide contact information before you leave, and they are very pushy with that. My husband gave his contact info, and the next day, he started receiving phone calls, text messages, and emails from them, all about the different offers for the same 2 cars we were interested in. I answered one of the calls once, and it was annoying, to say the least.
So, their idea of selling a car was pretty similar to the old-fashioned way, they just blasted useless information to you, ignoring your every question, until you scheduled an appointment with them. We have been trying to make them stop ever since, but we still receive at least 2 phone calls a day, it’s so annoying I’m thinking of switching phones.
I would also like to point out something that my daughter told me when we got home that day. She said that, as she was looking at the car with Dylan while we were outside, he screamed at her for touching the windows, he scolded her as if she was a little girl. She told me this in tears, and I can’t believe how terrible this person must be at his job.
In general, these people don’t know how to sell a car or how to treat customers, they have given us the worst experience ever, and it isn’t over yet since they won’t stop bothering us, I’m afraid we’ll have to change my husband’s phone number if this doesn’t stop, it would be such a huge inconvenience though.

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