I had a DVD player, DVD monitor, backup camera, and rearview monitor installed in my 2004 Honda Pilot for $1200.00 and it is not working properly. The salesman, Zak, told me that the DVD player, DVD monitor, backup camera, and the rearview monitor will be installed in my Honda Pilot for $1200.00 to include all parts/labor/equipment. On Saturday, Feb 26, 2005, I went back to Audio Matrix to get the rearview monitor fixed because I could not see the monitor due to sunlight glare and the DVD monitor was not working properly (flickering) when the car is moving. Zak told me to come back during Monday-Friday because his technician only works on weekdays. I told him that it will be hard for me to come back to the Audio Matrix because of my work hours but I’ll try. On Friday, March 18, 2005, I took my car back to Audio Matrix but Zak was not there so the other salesmen asked the technicians to take a look at the DVD/rearview monitor system. Zak came in a hour later when the technicians were taking the wiring apart and checking the wiring. They stated that there was a cross feed problem and power shortage with the rearview monitor and DVD monitor. Zak told me that I needed to purchase an additional video amplifier for $45.00 in order for the rearview camera to display DVD movies. I told him that when we agreed on $1200.00, it included all installation parts/labor costs and equipment before I signed the invoice. I have a copy of the signed invoice. I didn’t pay the additional $45 and Audio Matrix left the DVD/rearview monitor not working correctly. The rearview monitor does not display DVD movies. The glare on the rearview monitor is still not fixed. I’ve reported this to the Better Business Bureau and eventually will be going to small claims to get these problems fixed or get my $1200.00 back. Seng San Pedro, CaliforniaU.S.A.
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