We hired Augustus Miles to address a problem with a blocked tub drain. After surveying the problem, Augustus informed us that the work would require two days of work and the help of an assistant, and would cost $1,300. | After two days, Augustus informed us that the work was complete – and asked for more money to cover some unspecified additional supplies that he claimed to have needed and purchased, without even mentioning it during the job. When I declined and wrote a check for $1,300, he and his assistant left our house – at which point we discovered a pile of our towels that they had used to wipe up and left in a pile, and dirty hand prints all over our walls – they had tracked gunk all the way between a bathroom, a hallway, the stairs, and the basement. | The problem with the tub began recurring less than a year later. Eventually (20 months after the initial work), we hired a different plumber, who took one look at the work that Augustus had done, and informed us that it was completely wrong. Augustus had installed a sanitary tee connector incorrectly, in a way that prevented snaking from the bathroom. He had also replaced a section of cast-iron pipe with PVC without addressing an issue with the grade of the pipe, which guaranteed the rapid recurrence that we had experienced. | The second plumber tore out all of Miles’s work, and replaced it with a properly graded pipe and connector – for $750, nearly half of the cost of the original work. (He also did not leave us with a house full of dirty towels or hand prints on the walls.)
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