AuPairCare Reviews & Complaints

Reviews: 2


Total views: 4165

Published: 04 January 2020

Posted by: DonnaMG

Au Pair Care does not screen their girls well. Our family struggled with finding the correct au pair and thus used the matching experts offered by the service to ensure we were assessing the candidates appropriately. The following 4 au pairs came through our home over the course of 16 month: Au Pair 1: Left our daughter (11 months at the time) beside a boiling pot of water on the counter and then unattended sleeping on the couch, while she went to the basement to chat on the phone. We had her removed in 48 hours Au Pair 2: Stayed 1 month and then decided she wanted to work with older children & have a car at her disposal (despite knowing our daughter was 1 at the time and that we did not have an extra car for her prior to her arrival) Au Pair 3: stayed 11 months and was wonderful Au Pair 4: Decided she cannot work Saturdays, despite knowing that alternate Saturdays were essential for her to care for my daughter since I work alternate Saturdays, prior to her arrival. She also thought she would bring our daughter to church with her on Saturdays, but realized our 2 year 2 month old daughter was too active for church.(never mind asking me if I was OK with her bringing my daughter to services, that were nonetheless, different then our own religious affiliation). She stayed with us 3 weeks. After discussing the above with au pair care, I asked au pair care to seriously consider the angst and disruption to our household and stability to our daughter this has caused. They responded that they take great care in screening and stuck us with multiple thousands of dollars of fees (over $3000) for our au pair #4 that stayed 3 weeks!!! (not to mention 2 of those 3 weeks overlapped with the previous au pair, so that au pair 4 could be trained) Overall an awful experience in the realm of childcare and I advise everyone to stay away and find a healthier alternative.

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