Authorize.net and its affiliate companies are horrible. $99 fee just to see if your ‘eligible’ for their services. No particular advantage on rates VS paypal when looking at all the fees. Sales/Support is awful, they disconnect you when trying to transfer from one department to another, and you on hold in the middle of your call several times in a few minutes! It’s the strangest phone system, I’ve ever heard. I never used the service once, and I yet was billed. Never even logged into the control panel even once. When you create an account, you get other companies that handle part of service. It’s a mess. I thought I was waiting for approval for weeks when the sub company was requesting more financial information, even though my ‘gateway’ account was approved. Now of course you can get a refund because you’ve exceed the 48 hour mark. I was told my account was approved but locked. Meaning that I couldn’t withdraw anything from it till I supplied the paperwork, but I could only put money into it. Even though you’ve signed up with one company you’ve got to track down the scraps of your account that are located else where. They continue to bill you, but pretend not to know about the sub accounts with other vendors. I had to ask over and over to cancel my merchant account. At least six times before the sales person could give me information on it. When is the last time you bough a car, but the lug nuts were from a different company and that company had separate billing? And because you didn’t ask for a refund on the lug nuts they wouldn’t let you return the car? That’s the kind of service you get with Authorize.net. In my opinion their signup process is a nice little scam. Who else wouldn’t offer a refund to you if you didn’t use the product, and the account was locked so you couldn’t withdraw any money from it. I’ve had a paypal account for years and never any any issues like this. I can only imagine what kind of hell those people have had that trust them to manage their online sales.
Customers reviews and complaints
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This complaint and/or review was posted on HolySmoke.org on 20:21 pm, February 20, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/authorize/.
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Authorize Reviews & Complaints
Authorize.net operates with unethical practices. I could not load their product to my website and they started billing me without clear communication. Their website is not user friendly. Their fees are not communicated very well, if they were I would not have been so surprised when a debit to my brand new business checking account hit. I was charged for the insuf. funds by them and my bank. a 10.00 charged cost me 58.00. I had not even gone live with their product before I was charged. I had started to fill out the set-up pages and then stopped, according to their unethical practices they consider that active. I did not have their seal loaded to my website like it said would happen yet they can charge me.
Authorize Reviews & Complaints
I created an Auth.net account a month ago. Auth.net never provided the requested service. I attempted to close my account 4 times but was not successful. Auth.net withdraws funds from my bank account without providing any service whatsoever. I have never even logged into my account. I have been in touch with my attorney about Auth.net and they are more than willing to create a Class Action Law Suit against Authorize.net. If anyone is interested in joining a class action lawsuit against Auth.net, please contact me via this thread. I will also continue to monitor this thread for interests.