I had the same experience. I went to this stupid car company because they were shown as the cheapest in carrental.com but a $164 rental turned into a $391 nightmare when the transaction was complete. When I went there for the first time, a lady treated me in a polite manner and helped me out. In the pretext of being nice to me she “UPGRADED” my car to NISSAN Versa. I didn’t know I was walking into a trap. When I came back a week later, apparently she was fired. I see a charge of $264. I asked them about the charges. Initially, the guy had some problems “printing” the receipt. When I insisted, he showed up at the office. He started to raise his voice when he started to explain the charges, trying to scare me. So I raised mine too and another customer walked in to rent a car and he tried to be nice. I saw this same problem when I went to rent the car with another customer. In the auto wise receipt it was $264 now he prints another one in a white sheet that says $391 with a different company name. The charges listed where stupid like using A/C there is a $5 fee, which I never used by the way! I asked him to give a copy of the auto wise receipt, which he initially refused but agreed since the customer was watching. He added another $110 claiming a mileage fee on top of the unlimited kilometers right in front of me. We had a pretty good debate and I told why I now know when Enterprise rent a car advised me to be wise if I am renting a car from Auto wise. Auto wise is a rip-off that will charge if you sneeze. I am an Indian and feel so bad that there are dishonest and rude people like him in this business. Please don’t rent from them. It will save you a lot of headache and money! Beware of their two bill system and insist on having a copy of Auto wise if you are filing a claim against them in the consumer quote. Also have the original booking confirmation email as well. The fighter Farmington Hills, MichiganU.S.A.
This complaint and/or review was posted on HolySmoke.org on 09:55 am, September 01, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/auto-wise-car-rental-toronto-location/.
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