On Aug.6,2004 asked to purchase spark plugs for 1997 Chevy Venture Van. Employee gave me 6 ACDelco Professional Platinum plugs, at a cost of $50.94. I was given no information as to an alternate less costly plug. As I never carry large amounts of cash I paid with a check. My brother was to install the spark plugs for me and asked why I got the high dollar plugs. When he discovered I had no clue of a cheaper alternative he said they ripped me off because I was a woman. He returned with me to Auto Zone immediately to exchange them for a cheaper but adequate spark plug for my van. The employee who sold me the plugs was unavailable so we requested to speak with the manager. He notified us we could purchase the other plugs but he could not refund the difference because they had a policy where no purchases with checks could be refunded before a 7 day period. I told the manager of the deceptive practice his employee had used on me for the purchase of the plugs that weren’t necessary and he simply informed me that was too bad and to come back in seven days. I asked where the check policy was posted and it wasn’t. Had it been I would have used my debit card. The less costly plugs would have been half the price of those I purchased. I want a policy posted and in view for patrons concerning their checks purchases, and options made available for informed purchases to both sexes. I also want the cheaper but adequate plugs for my van with a difference refund now so I can have a safe mode of transportation today not in a week! Paula Jacksonville, IllinoisU.S.A.
This complaint and/or review was posted on HolySmoke.org on 16:47 pm, August 28, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/auto-zone-jacksonville-illinois/.
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