I purchased a 2005 Jeep Grand Cherokee for my pregnant daughter. In less than one month, the vehicle started to run hot. I told her to take it to a local repair shop where it was checked out. They informed me that the Jeep had a blown head gasket and would cost around$1500.00 to fix. I had not even made the first payment yet. I contacted the person at Automaxalabama that sold it to me and they told us to bring it there to be looked at. I had the vehicle towed because I was afraid for her to drive it across town. They kept the Jeep for 4 days and finally told me that there was nothing wrong it although we had to put a gallon of coolant in it. When we went to pick it up, the repairman said we owed him $50.00 for diagnostic exam. I took the Jeep to another auto repair shop and they too told me that the Jeep had blown head gasket. i attempted to call the manager several times and was placed on hold for over twelve minutes and nobody ever came to the phone. I left messages that we’re never responded to. The Jeep is now in the shop being repaired to the tune of $1500.00 minimum. Because my daughter is 7 months pregnant and has a 9 year old daughter I had to rent a cae for $300.00 to get around while it is being fixed. All that I wanted Automaxalabama to do was repair the problem. It is very disheartening when you pay as much as I did for a car that I thought would be safe a reliable to have it break down before the first payment is made and to be treated with such indifference.
This complaint and/or review was posted on HolySmoke.org on 05:52 am, July 07, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/automax-usa-review/.
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