The episode of teams of experts failing us and irritating us to death underlines the dearth of talent and common sense. You can only pray the customer service you’re dealing with knows the basic rules of game. Why am I talking about it? What’s my point? I, Martin, took an auto loan in 2015. Automotive Leasing bought the loan. Everything was going fine. I’d no complaint. Their manager, Roger, was a nice guy. He contacted to inform about important things. It was my second loan so I’d got good amount of information on how things work.
I’d never heard anyone saying bad things about Automotive Leasing. I’ve always been more focused about making timely payments. Like any other loan case, there were one or two late payments. You cannot pick a fight or forward the account to collections based on that.
Automotive Leasing started saying or doing things that were not required. One thing I follow religiously is to stand on my word and never falter on payments. I’ve seen people making one silly mistake and credit history being ruined. I’d my own selfish reasons to pay payments in time as it would help me to get a future loan with ease.
I called Roger to check what the fuss was all about. During the call, his tone implied if I was trying to avoid payments, maintaining rude approach. He asked me to check details with support desk. I called the team at (337) 406-9285. They took me back to March, six months back in time. They told me there was no payment made in the last six months. This was the thing they wanted to talk about.
I knew they’re utterly wrong. I asked them what took them six months to break the news. What were they waiting for? “Your account has been forwarded to collections”, Simon told me. This was the time when I lost the patience and goodness. I questioned their approach. They’re acting like a fraudster. I was kept in dark all along the way.
The bank details were in front of me. Not a single payment was missing. Automotive Leasing was lying. They’d no knowledge or information. It’s legally wrong of a leasing agency to send the account to collections when payments have been made on time. They caused mental torture.
I don’t understand why these guys have to engage in fraudulent activities when they’re getting business the right way. On top of that, the managers and customer service team accuse customers without checking case details.
After watching one blunder after another, I request everyone to think of going to some other agency than Automotive Leasing. I think these guys are smoking something on job and are always high. They piss people of and don’t even bother to say sorry or accept the mistake. I’m looking to end the association with Automotive Leasing. Is there an agency or individual who can help me?
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My auto loan (origianlly with The KEY)
My auto loan (origianlly with The KEY) was bought out in 2013 by Automotive Leasing Specialists, aka ALS Dealer Funding, aka ALS. I received a phone call at work in September, 2013, requesting I set up the first two initial payments to ALS for October, 2013. I was told I would be assessed a $5 fee for each payment for a total of $193 on October 10 and $193 on October 28, 2013. Subsequent payments were set to automatically withdraw from my ban account as they had previously, biweekly, with The KEY. A couple of times my payment was rejected from my bank for insufficient funds and I received a call from a rep with ALS to collect the payment in arrears. As you can see from the attached bank statements, ther are NO lapses in payment in any given month that were not IMMEDIATELY responded to and appropriately taken care of. On Thursday, September 11, 2014, I received a call from ALS demanding payment saying my account has gotten “behind” in November of 2013 and was never caught up. I also spoke with the “supervisor”, Gary Stroud, about my concerns. He proceeded to argue with me and said he would call me back the next morning. First of all, I have spoken to ALS account reps on the phone since November, 2013, and NOT ONCE was I ever told my account was delinquent to this degree. In fact, both times I spoke to a representative to process my payment (12/15 and 8/10) it was explained to me a late fee would be included in my payment to bring my account current. CURRENT. On Friday, September 12, 2014, I called Mr. Stroud because he had not returned my call as promised. He made a snide remark that I sounded happier today, to which I replied I was because I had done my research and got all the payment information I needed to support my case from my bank. He continued to argue that I was delinquent and that my account was in collections, so I asked him to send me a copy of my account status any pay history. As of 3:22pm CST on Friday, September 12, 2014, he has not complied with my request. Attached is a copy of all payments to ALS, and I even included a few months history with The KEY which is irrelevant to this claim against ALS who purchased my loan in September of 2013. In the course of 11 months, I have made 23 payments to ALS, three of which included late fees and two included processing fees. My bi-weekly payment was set at $188. However, in December I paid a total of $592. I am just looking for resolution. I want my account brought current and out of collections. I want all three credit reports to reflect I am making MONTHLY payments. Thanks in advance. Respectfully, Devonne Davis
My auto loan (origianlly with The KEY)
My auto loan (origianlly with The KEY) was bought out in 2013 by Automotive Leasing Specialists, aka ALS Dealer Funding, aka ALS. I received a phone call at work in September, 2013, requesting I set up the first two initial payments to ALS for October, 2013. I was told I would be assessed a $5 fee for each payment for a total of $193 on October 10 and $193 on October 28, 2013. Subsequent payments were set to automatically withdraw from my ban account as they had previously, biweekly, with The KEY. A couple of times my payment was rejected from my bank for insufficient funds and I received a call from a rep with ALS to collect the payment in arrears. As you can see from the attached bank statements, ther are NO lapses in payment in any given month that were not IMMEDIATELY responded to and appropriately taken care of. On Thursday, September 11, 2014, I received a call from ALS demanding payment saying my account has gotten “behind” in November of 2013 and was never caught up. I also spoke with the “supervisor”, Gary Stroud, about my concerns. He proceeded to argue with me and said he would call me back the next morning. First of all, I have spoken to ALS account reps on the phone since November, 2013, and NOT ONCE was I ever told my account was delinquent to this degree. In fact, both times I spoke to a representative to process my payment (12/15 and 8/10) it was explained to me a late fee would be included in my payment to bring my account current. CURRENT. On Friday, September 12, 2014, I called Mr. Stroud because he had not returned my call as promised. He made a snide remark that I sounded happier today, to which I replied I was because I had done my research and got all the payment information I needed to support my case from my bank. He continued to argue that I was delinquent and that my account was in collections, so I asked him to send me a copy of my account status any pay history. As of 3:22pm CST on Friday, September 12, 2014, he has not complied with my request. Attached is a copy of all payments to ALS, and I even included a few months history with The KEY which is irrelevant to this claim against ALS who purchased my loan in September of 2013. In the course of 11 months, I have made 23 payments to ALS, three of which included late fees and two included processing fees. My bi-weekly payment was set at $188. However, in December I paid a total of $592. I am just looking for resolution. I want my account brought current and out of collections. I want all three credit reports to reflect I am making MONTHLY payments. Thanks in advance. Respectfully, Devonne Davis