The episode of teams of experts failing us and irritating us to death underlines the dearth of talent and common sense. You can only pray the customer service you’re dealing with knows the basic rules of game. Why am I talking about it? What’s my point? I, Martin, took an auto loan in 2015. Automotive Leasing bought the loan. Everything was going fine. I’d no complaints. Their manager, Roger, was a nice guy. He contacted to inform about important things. It was my second loan so I’d got good amount of information on how things work.
I’d never heard anyone saying bad things about Automotive Leasing. I’ve always been more focused about making timely payments. Like any other loan case, there were one or two late payments. You cannot pick a fight or forward the account to collections based on that.
Automotive Leasing started saying or doing things that were not required. One thing I follow religiously is to stand on my word and never falter on payments. I’ve seen people making one silly mistake and credit history being ruined. I’d my own selfish reasons to pay payments in time as it would help me to get a future loan with ease.
I called Roger to check what the fuss was all about. During the call, his tone implied if I was trying to avoid payments, maintaining rude approach. He asked me to check details with support desk. I called the team at (337) 406-9285. They took me back to March, six months back in time. They told me there was no payment made in the last six months. This was the thing they wanted to talk about.
I knew they’re utterly wrong. I asked them what took them six months to break the news. What were they waiting for? “Your account has been forwarded to collections”, Simon told me. This was the time when I lost the patience and goodness. I questioned their approach. They’re acting like a fraudster. I was kept in dark all along the way.
The bank details were in front of me. Not a single payment was missing. Automotive Leasing was lying. They’d no knowledge or information. It’s legally wrong of a leasing agency to send the account to collections when payments have been made on time. They caused mental torture.
I don’t understand why these guys have to engage in fraudulent activities when they’re getting business the right way. On top of that, the managers and customer service team accuse customers without checking case details.
After watching one blunder after another, I request everyone to think of going to some other agency than Automotive Leasing. I think these guys are smoking something on job and are always high. They piss people of and don’t even bother to say sorry or accept the mistake. I’m looking to end the association with Automotive Leasing. Is there an agency or individual who can help me?