I bought a Runflat Tyre Insurance policy when I bought the car from the dealer. The Tyre insurance company is called Auto Protect and they are based in Cambridge House, Cambridge Road Harlow, Essex, CM20 2EQ, UK. I recently had a puncture in my rear tyre (driver’s side), the punctured tyre was newish with 6mm 7mm 6mm tread left. The bloody insurance company rejected the claim because in the terms and conditions it says “one claim per tyre” It also says that I can claim up to a maximum of 5 claims per year. I claimed 3 times so far and have followed all the procedures etc… ALL my tyres have been/ are newish and well above the legal limit…( so not like i’m stickin nails when my tyres need replacing!!!) The insurance company is using this clause of “one claim per tyre” to reject my claim, because they are saying that I already claimed a rear tyre (driver’s side) in May this year, which I did. But the same tyre got a puncture!!! I asked them why does it say ” maximum of 5 claims per year” and the d*ckhead said that the fifth tyre is the spare wheel!!!…I was like, its a BMW with runflat!!! it doesn’t have any spare tyre!!!… I’m posting this on all car forums I’m a member of and have already contacted consumer direct… Any advice from my peeps here? I hate these [censored]in insurance companies…ALWAYS AN EXCUSE TO REJECT A CLAIM… To all PLEASE BEWARE of AUTO PROTECT Cambridge House, Cambridge Road Harlow, Essex, CM20 2EQ, UK
This complaint and/or review was posted on HolySmoke.org on 14:27 pm, March 22, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/autoprotect/.
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