After viewing your web site I realized that I had paid for the replacement of a plastic intake manifold which Ford knew was faulty from the day the put it in but had not warned me about in time for me to save myself a lot of grief. I contacted the dealer and spoke to Mike Cucchiara who appeased me by saying the Ford representative would be in on Thursday and he would talk with him about my issue. I received a call back from Mike werein he informed me that Ford said it would not give me a refund since my car has over 100,000. At the time of replacement it had approximately 101,000 miles. I believe that regardless of the miles, Ford knew this was a problem they created in this car and that eventually it would give out. I maintain that should have contacted me and replaced this part at their cost. John Clearwater, FloridaU.S.A.
This complaint and/or review was posted on HolySmoke.org on 17:37 pm, September 28, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/autoway-lincoln-mercury/.
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