My computer was running slow so I purchased a “Grimefighter” program from Avast. Once I got the program, it would not open. On 11/6/14 I contacted their support division. Once I described my problem, the technician said that I probably could not open the program because there was a problem with my computer. He told me that I could get my computer totally “cleaned” by an Avast technician. The cost was $179.99 per year and was guaranteed. Since I thought that Avast was an legitimate company, I went ahead and ordered the service. The technician was on my computer for over 2 hours. Upon completion, the tech told me that he had removed all the harmful items on my computer. I was away for a couple of days and when I started up the computer, I had a problem booting it up (this problem was not there before). Once I got the computer up and running, I found that it was just as slow as before. Not only that, but the original program that I called about had disappeared. I don’t know what the tech was doing for 2 hours, but my computer is worse than before I had them “clean” it. I have been e-mailing with Avast since 11/10/14 and explaining my problem. I finally received an e-mail today, 11/18/14, stating that they would return my $19.99 for the Grimefighter that had disappeared from my computer. However, there was no mention about the Avast total support that cost $179.99. I called the number that the tech gave me to check on the status. The woman I spoke to said that she had no information about my problem. She went on to say that she was the only one that could refund my money, which I was never told by the technician. She went on to say that she could not give me a refund because 1) The charge was on my account 2) The technician said that everything was fixed and 3) They do not offer any guarantees. I tried to speak with a supervisor but was told that she is the only one I could speak with. Just because the technician said that everything was fine, does not make it true. The technician I originally spoke with did say that it was guaranteed. Finally just because it is on my account does not mean that everything is fine. This company is awful. Not only do they not perform the service they promise, but then they do not even honor their guarantee. I have reported this incident to the BBB and hope they can help. Eileen E. Stroudsburg, PA
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This complaint and/or review was posted on HolySmoke.org on 05:49 am, September 28, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/avast-software-review/.
The reviews & complaints posted about AVAST Software was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about AVAST Software as per Section 230 of the Communications Decency Act.
Avast Software Reviews & Complaints
1/12/2017 purchased a software program to optimize my computer for 29.88 with 30 day money back guarantee. I used the service once and it was not anything like what I thought I was purchasing; so I attempted to get my money back. Since then when I could get a phone line to answer they would push me to another line which would give me a online website that didn’t exist etc. So you see I started out by simply requesting my money back and now you have me angry. I don’t know where we put the order number but I’m sure you can find the product with my email [protected]@gmail.com or phone number of [protected]. It was taken off my debit card yesterday. Now I started out just wanting to be civil but if you want to scam me I will make sure I get my 29.00 worth… Another happy customer—Narvis Thompson
Avast Software Reviews & Complaints
1/21/16 a pop-up for a update for my online security with avast. I followed the instructions and gave them my credit card info and hit the submit button. all it did was sat “loading” for a very long time and would not do anything else. I re-submitted my order and the same thing, I then tried a two year “premier plan and it wouldn”t load. I figured that something was wrong with their sight so I gave up for the time being. Later in the day I was checking my e-mail and lo and behold I was charged 87.75 for the attempts that i had made. I contacted them and of course was on hold for a long time and after explaining my problem I was transferred to another person. I explained that I was o.k. keeping the “premier” package for 39.99 but didn”t want the other two which were duplications. The female rep I spoke to couldn”t hardly speak english and I had a very hard time understanding her. She was giving me some kind of code and another web sight that I would have to go to. I called my bank and of course they had already withdrawn their funds so I closed down my account to stop them from any more withdraws. I would never recommend them to anyone, their web page wouldn”t even install the “premier” package after following the instructions. I am now out 87.75 and mad as hell, and feel I have been ripped off.
Avast Software Reviews & Complaints
11/24/16 was the day the charges was posted on my card. Credit Card # [protected] . Purchase of CBI*Avast Software but was charged twice. Desire to have my credit card account for this software service credited. On Software account# [protected] & account# [protected] as soon as possible please. Thank You . Credit Card # [protected] —-
Avast Software Reviews & Complaints
30 august, 9.30pm sydney, australia I am existing customer of avast antivirus. first when i call to technical department . he asking my email adress. i gave email adress and he put wrong email adress in his system. and he didn”t find my customer detail and he is angry on me for no reason. this is his mistake.top of this he is asking me $300 for telephonic question. even he is not capable to solve my pc problem. he is level 1 technician he don”t understand what is the my pc problem. i told him transfer to other senior technician . he was angry again. he told me call after 30 minute. when you ready to pay. Without understand any pc problem . they asking only money. Customer service is very poor, they talking roudly .
Avast Software Reviews & Complaints
6/10/17: $76.99 Au taken from credit card ending with 8477 No client number to give I have no account with any email i hold REFUND IMMEDIATELY If I do not hear from you with in 24 hours I will be contacting consumer affairs. I have not given any authorisation for my account to attract such a substantial amount to be deducted GIVE MY MONEY BACK NOW
Avast Software Reviews & Complaints
According to my credit card report on 18 of November 2017 i was charged by DRI AVAST SOFTWARE USA an amount of 49.99 US$ .I didn’t make any purchase from AVAST lately . I am an AVAST client number [protected] and i have an active subscription till 9 of June 2018. My last payment to AVAST was done with the same credit card. Please check the meaning of this payment and confirm if is done by AVAST by error or the credit card details were used by an unauthorized person . I alrady inform the credit card company for an unauthorized charged.
Avast Software Reviews & Complaints
After numerous phone calls, tickets, and e-mails concerning auto renewal of clean up software. I could never get it to work Since it was auto renewed in January I can have now paid for two years of a product I don’t want or use. All I need them to do is change my e-mail address to one that is active. Their customer service is useless, particularly concerning anything that has to do with money. When I got Avast Pro for my new computer the confirmation & license key came from a company called Digital River. Apparently, Avast’s billing is handled by Digital River. If you are having trouble with billing, refunds, credit card charges, and/or automatic renewals, you need to talk to these people. The confirmation e-mail included the following statement concerning automatic renewals: Auto-Renewal Plan Terms By completing your purchase, you have authorized Digital River to automatically renew your purchased license for successive renewal terms equal in length to your initial license term but no longer than 1 year, at the then-current renewal license price (plus applicable taxes) using your payment information provided for your initial purchase, until you cancel. At least one email will be sent to you to remind you of each upcoming renewal. The Digital River Terms of Sale and Privacy Policy will apply to each renewal transaction. You also agree that Digital River may, upon notice to you, transfer your responsibility for the processing of renewals of your purchased license under the Auto-Renewal Plan to Avast Software a.s. (“Avast”), in which case Digital River will transfer your billing information to Avast or their payment processor, and Avast’s terms of sale and privacy policy provided to you in Avast’s reminder email will apply to each renewal transaction. You may cancel your auto-renewal plan at any time by logging into the My Subscriptions portal (access information are included in this email or on the Customer Service Help page), selecting your product, and selecting the option to disable automatic renewal. Here is the link to their website. www.digitalriver.com Why the “customer service representatives” leave that out when people ask for help with billing is a mystery.
Avast Software Reviews & Complaints
Approx 2 weeks ago i signed up for the Avast Cleanup Pro. I have an HP all in one. After downloading and running the program i agreed and clicked yes to everything. And then i restarted and my computer crashed. I was told by support tech to get windows reinstall disc due to tech could not get windows to open and if that didnt work then avast will send me to a computer tech for repair. I did i bought the software but it does not work. Today i called to inform them and tech tried to sell me another type of support. I asked to speak with mgr. He turned out to be rude and wen i asked for corporates number he placed me on hold then told me his supervisor would call. I still hav not recd a call. I am extremely not happy. I hav done all that was asked and i still hav no running pc. I did not understand what the supervisors comments were today. I told him that which amounted to nothing. Please email me your response. Im not looking for anything free i jus want my pc running again even if it goes back to the same it was. Case # [protected] Susan Siberz [protected]@yahoo.com [protected]
Avast Software Reviews & Complaints
As of a years ago I no longer have a computer for the service. So why are you taking my money out of my account with out my permission? I would really appreciate it if you could send me my $42.39 back. Here is the information you need to do so. Angela Atkins, 4835 E. Milham, apt. D, Portage, MI 49002. I did not sigh a contract with you so why are you doing this to me.
Avast Software Reviews & Complaints
At 08:47:07 CET February 27 2018 a sum of 449kr was pulled from my PayPal account. An inquiry to the email listed as contact on PayPal was returned to sender by office 365. This leading me to belive that it is a scam. There is a earlier withdrawal on Mars 4 2017 on the amount of 249kr, this I do recall ordering. I went to my account and can’t find a trace that my license has been renewed. Will you please help me get this sorted out as soon as possibly? The billing ID is: [protected] on PayPal.
Avast Software Reviews & Complaints
Avast – on sunday 11/12/2016 i noticed a credit card charge on one of my accounts for an amount of $49.99. This is an aunauthorised and illegal charge. You are required to return the amount of $49.99 to the account from which it came within 72 hours to avoid further action. I do not own any avast products nor do i want any in the future. The refund of this amount must be processed upon receipt of this complaint. Regards Brian beauchamp ( [protected]@outlook.com ) Author of “desert waste” And “bodies in the bush”
Avast Software Reviews & Complaints
Avast Antivirus and/or Internet Security (all versions are smilar), is an anti-malware software that is provided by Avast labratories. Avast antivirus even has a free version of the software that allows users to have basic protection for absolutly no cost. The purpose is to protect a users computer from malicous websites or script viruses that usually try to penetrate computers everyday, but whether the user is paying for their copy or not, Avast software also has malicous behavior that almost negates the benefits of the software. I have tested their software (both free and Internet Security Suite) for over three years. I would be lying if I said that Avast was bad news from the start, because that was not true for versions seven or below. Once they updated their versions to nine, I have noticed several issues that I am positive are not accidents. If anyone is thinking about testing or buying Avast software, please consider the downsides to having the software in the first place. First of all, most antivirus programs give you the option of manual or automatic updates. Although Avast has an option for this, and “pretends” to give you a choice, there exists a background service called AvastEMUpdate.exe, which forces Avast to connect to its server to check for updates, without your consent, and you cannot cancel or kill this background process. It only runs at random times, but when it does, this effect hogs down more memory in the system than is intended by the Avast UI. Also, I have recently noticed how the software has been increasingly aggressive on any files that I recently download, even if I change the settings to leave most things alone. Another example, would be how in the middle or after downloading, even if the file has not been proven malicious or scanned by anything, the antivirus will freeze up everything, hogging much more RAM than is required for Avast to run (as stated in the system requirement and recommended specs), and it does not leave you alone. I have even had an issue, where after disabling all shields to free up my system, after stating that Avast were to be disabled until I say so, it reactivated itself and froze my system up again, without any warning, without any permission whatsoever. Avast takes a lot of credit for how well their software works, but what they won”t tell you is all of the sacrifices you have to make if you install it. The only way to remove these issues is to uninstall the entire program. I used to love Avast, because of all the functions it offers that most antivirus software does not, but after discovering how the program behaves, I have come to realize that Avast is a protection that also limits your freedom, and cripples your system. Somebody needed to say it, and since the Avast server does not respond to any of my emails, best the customers do not buy a product without reading the disadvantages that come with it.
Avast Software Reviews & Complaints
avast charge me twice the numbers are [protected] and [protected] i sent an e mail they said i cant get my money back its my money i want it put back into my account
Avast Software Reviews & Complaints
Avast charged an unauthorized payment on my credit card. I had called to cancel the automated payment and asked them not to take it out. They agreed. Now I”m wondering if they scamed me to begin with because their service did not fix my computer. I have not used my computer for 2 years. I have a new device that works fine. I would appreciate it if someone could look into this matter. I would like to know if it was originally a scam and whether everything is compromised in my system.
Avast Software Reviews & Complaints
Avast is reporting a totally spurious problem with a website that has absolutely no problems. Message is: “We’ve safely aborted connection on HTML:PayPal-B[Phish]” etc. This happens on a private site’s login page which is more than inconvenient. It is something that affects AVG and Avast users, though I believe AVG and Avast are one and the same these days? I read on forum.avast.com/index.php?topic=220385.0: “I let VirusTotal scan the file, only 2 out of 59 detected a problem, Avast and AVG.” According to the final post on that page you are supposed to have now removed HTML:Paypal-B(Phish) from your database, though it would seem this is not the case
Avast Software Reviews & Complaints
Avast is reporting a totally spurious problem with a website that has absolutely no problems. Message is: “We’ve safely aborted connection on HTML:PayPal-B[Phish]” etc. This happens on a private site’s login page which is more than inconvenient. It is something that affects AVG and Avast users, though I believe AVG and Avast are one and the same these days? I read on forum.avast.com/index.php?topic=220385.0: “I let VirusTotal scan the file, only 2 out of 59 detected a problem, Avast and AVG.” According to the final post on that page you are supposed to have now removed HTML:Paypal-B(Phish) from your database, though it would seem this is not the case
Avast Software Reviews & Complaints
Avast supplies/supports antivirus software for computers. I made big mistake of purchase two year auto renewal. A few days ago, I checked my bank account and saw 3 debits, one for twice renewal price, and two debits less than $50. I called avast and was on phone two hours before tech said I need to call partner co. , nexway. Was on phone another hour before tech said I need to fill out website form called ticked. Filled out ticket to cancel subscription and refund renewal and two other debits. Nexway denied all debits despite my screen shots. I called bank to cancel/replace debit card. Nexway refunded only the renewal auto but I saw avast autodebited and overcharged my debit card before it was cancelled! Plan to file lawsuit, avast messed with the wrong woman!
Avast Software Reviews & Complaints
Avast”s add-on for Chrome locked up my computer so I called for support on my paid subscription to Avast. They could not help over the phone, so put me in an online chat for a charge of $109 to which I agreed. They double-billed my credit card and want written document to refund. No documentation, because it was done over the phone. No phone number for billing issues. Called technical support again and the guy told me he could refund my $239 if I paid $179 for a year-long support. Okay. Now I have $419.97 charged to my card by Avast for a problem that they originally created.
Avast Software Reviews & Complaints
Back in 2014 I purchase an online Anti virus . I received on email 12/3/14 that my debit card was expired and I needed to update my information. I did not updated the information, because I did not want to renew. On 12/11/15 Avast debit my account for 64.99 . When I called customer support, I ask them how they charged my account with an expired card. The agents reply was “your bank gave us the information.” (really?) They are aware that the banks renew card for 3 year expiration dates. After speaking with my bank Avast had to physical key in the information. I will be filing a complaint with the Attorney Generals Office. Be aware of Avast for Credit Card Fraud!
Avast Software Reviews & Complaints
Bought a year”s worth of this bogus protection on line and found out it does not protect – I have all sorts of problems with junk getting on my computer – when I tried to get the service stopped and a refund tried to talk with “customer service” people who were rude, unhelpful, and kept trying to pass me on to some vague other phone number infuriating – do no buy anything from these people This place should not be allowed to do business in the us.
Avast Software Reviews & Complaints
Bought avast premier total security plus VIP tech support .Because of slow start up time w/windows 7.Bought this service on the 20th of feb, 2014.On the 5th of march 2014 found it was all canceled because subsription had expired??????.Called and asked for refund and was given total run around.Filed complaint with Bank and they will try to arrange refund.In the beginning computer would take appx, 10 min to boot now it takes 45.STAY away from this ripoff house.program is also junk.Will file complaint with better business here in tucson.Bunch of crooks
Avast Software Reviews & Complaints
charge of $64.11 was charged 8/25/2017 # 24692167237100330292916 -transaction number refund the full amount of unauthorized charge and to discontinue and cancel any service you may be offering or providing. Your client, SOFTWARE S.R, through your service, has charged my credit card after I declined to renew on three occasions. Richard Taffuri cell [protected]
Avast Software Reviews & Complaints
Charged my credit card $274.16 for nothing.. Have never herd of them or ordered anything from them…
Avast Software Reviews & Complaints
Dear Maam? Sir on Jan 6, 2020 my BPI eCREDIT MASTERCARD with last 4 digit number 8030 was debited without me transacting, please take note the below entries in my billing: AVAST Software avast.com/ordIE PHP 890.00 Posting Date: Jan 06 Reference number: [protected] I want cancellation and refund of this as I am not using this software nor placed order on it, I can be contacted on the following: mar. [protected]@yahoo.com and +[protected]. hoping for your prompt action on this matter. thank you very much.
Avast Software Reviews & Complaints
Dear sir/ madam, I was on trial version of avast antivirus and tried to update the same to internet security for three years period by paying Rupees 2999/- vide tansaction no CC Avenue/CCAEJ2JTZ222/[protected]/INTERNET SEC. But everything stopped after the realization of payment. I am still under trial version.. plz help me getting my package of internet security or money back. My Email: [protected]@gmail.com Name: Yadvinder Date of transaction: 03 October 2017
Avast Software Reviews & Complaints
Dear Sir/Madam, on 11/28/17 my AMEX was charged 2 times for the amount of $53.43 under the “DRI*AVAST SOFTWARE” from “AVAST.COM/ORD” 1st. GC4322012330055343 and 2nd. GC4322732550055343. I do not recall ordering any software from you, was this charge in error ?? Please advise before I call AMEX to cancel this charges. Regards, Nevenka Komarica [protected]
Avast Software Reviews & Complaints
Despite my subscription to Avast Premier (exp. 7 Sep 2018) ZPY4A5-SFC5MJ-4Z44FE, and Avast Cleanup (exp. 28 Jun 2019) ZPY4A5-SFC5MJ-4Z44FE the PC get stuck when I start it. I’ve installed original Microsoft Windows 10 Version 1083 (build SO 17134.590) I think that because of my very limited use of the Net this two antrivirus programs are sufficient. Yours
Avast Software Reviews & Complaints
Do not buy avast. Once you pay, they do not help you or care about your problems. All they want to do is get into your computer. The tech support on the phone and via email are rude and incompetent. I will never buy or recommend their product again. It is a waste of money. They will also automatically sign you up for auto – renewal. I cancelled my credit card so they couldn”t auto – renew when the time comes. Do not trust them. They do not know what they are doing. Oh, and it takes days for you to even hear from tech support if you email, then they will just reply with something that doesn”t make any sense or have anything to do with your issue. If you call all they say is i need access to your computer. Just read all of the complaints about them and that should give you enough information to buy / use a different company”s product.
Avast Software Reviews & Complaints
Dri Avast Software / refund I was charged RM 119 for a DRI.AVAST SOFTWARE in September 2019, which I did not purchase Can a company can take money from me without my permission ? And I was wondering how did you get access to my account in the first place? Please refund my RM 119. Just today, I have to renew my subscription and so I renewed it with a cost of RM 99. Order no. [protected] My email is [protected]@yahoo.com Sincerely, Chin Swee Kwan
Avast Software Reviews & Complaints
Greetings! I’m one of your clients who used Avast free trial. By doing so I added my paypal account through your website to get those services that costed 0, 0$. It’s been a month that I have been using the free trials and the free services and i really liked how Avast worked, especially the performance part. However, I woke up this morning, having a message on my mobile phone from the bank, telling i have done two payments to your company through, both costing a total of 79, 98$ while my laptop was off and I hereby confirm that I never did that payment or had knowledge of it. I’m convinced that there is a mistake to it, so I kindly request you to review this purchase. I know this is a serious company and I’m sure we will find a solution to this. I haven’t used the new licences and I don’t want to use them for the time being. I expect a full refund. Payment was made through: [protected]@gmail.com First Order ID: [protected] Second Order ID: [protected] Lookong forward to your reply. Best regards, Kristi Kola
Avast Software Reviews & Complaints
hello my name is arthur kurkus I want to ask why the avast company charged me the fee for the avast program the payment was in Poland from the uk account for the amount of 36.16f I did not make such a transaction please remove the subscription and give money for the avast program my transaction date 06 -11-2019 card ending 5612 please withdraw the transaction
Avast Software Reviews & Complaints
Hello my name is Mamo Birhanu from Addis Ababa, Ethiopia. I subscribed for Avast Software in 2018. I just saw an ad for subscription of Avast Software last year.The ad said Avast would charge $21 for a year and I thought it was worth a try.I subscribed but it deducted $49 from my card without my consent. I did not use it the whole year last year.It was a waste was my money. Now, in 2019, I had applied for my company payoneer who issued me the card to stop Avast from deducting money from my card. Now I want to tell you the Avast Software company that I cancel my subscription and I was charged $49 last year and do not want to subscribe for Avast. I also want a refund of my $49 which I did not use. Regards Mamo
Avast Software Reviews & Complaints
Hello to every one i’m very unhappy with Avast they have charged me twice for the same product march -3-2020 avast cleanup premium Activation code:CLLNJF-CTSVC2-48L9SJ. Plus i got charged for a renewal on march-4-2020 at 5:00am in the morning for my avast premium security Activation code: CLLNJF-CTSVC2-48L9SJ be for my time was even up i had to march-25-2020 with out a e’mail telling me that i had to renew my serves. i want a total refund of both product it’s unfair and plus i’m on a fixed income monthly and now i’m [censored] and broke i have to get help from friends. Been reading about avast stealing peoples money and not give back there money over the internet. It’s not far stealing people hard working money. So i well say now if i don’t get a refund from avast i well take this to the next step. I well never us Avast ever again
Avast Software Reviews & Complaints
Hi I was billed without authorisation on the 16/6/2107 from my Master card account for $69.99 I am therefore seeking a refund of this amount or i will authorise my bank to reverse the charge. i can hope you can remove this matter as soon as possible and I wish to express disappointment that you would not have sent me a clear email first before you billed me. thank you John Capaldo Mount Nasura 6112 Western Australia
Avast Software Reviews & Complaints
Hi my name Is Maxine. On the 10June 2016 Nexwayand Advast have taken out $69.99 out of my debit visa account. I do not remember giving my permission for this to occur. I downloaded the free Avast to keep my Computer Clean. I have been in and out of hospital and do not remember receiving any emails about taking money out of my account. This sudden payment has now made me short on my rent payment. Also I read in your thing about a $39.90 payment so why was $69.99 taken out of my account and i would like to STOP any more payments from occuring Please reply ASAP to this email I am very annoyed this has happened Thank You Maxine
Avast Software Reviews & Complaints
Hi my name laszlo bereczky and I live in australia queensland. On the 27th of november my daughter noticed that avast-nexway [protected] fra took money from her account 69.99 dollar. We never received any letter from avast about asking to renew our antivirus protection. Without our permission they took the money and we never received any order id. They could not have sent out any letters by email because our old email address is no longer working. We changed internet company and we never confirmed with avast the new email address. So now I can”t even write a complaint letters because they asking me the order id witch I don”t have one since I never made the order. And I don”t see any other email that I can contact avast. The free 27 call service is just works inside america and I now have to talk to them by phone but it is difficult because of the time issues. Please help us we want our money back and we do not wish to stay or use avast antivirus protection anymore. We never get any letters from avast. Thank you laszlo bereczky
Avast Software Reviews & Complaints
Hi, Avast sent me an e-mail, requesting I update my card details for my subscription to re-new. There was no mention of a charge being placed on my card. What is more concerning that a charge of $1.44 was added then removed, then another charge of $1 was added. Can you please advise why I have been charged for updating details that were requested by the company in question. Surely this should be a charge incurred by them not me? Yours Sincerely S F Wadsworth Cell +[protected]
Avast Software Reviews & Complaints
I always had the free version of Avast Antivirus. I decided to upgrade to a discounted yearly subscription they advertised. The setup file I paid for will not work, nor will the free version. I called the number they gave for troubleshooting and they logged in remotely to my computer and started going through everything wrong with my computer (totally unrelated to Avast, as he kept pointing out). I asked, well how do I get Avast to work, and he said it’s impossible on my computer since there are too many startup files, too many junk files, etc. Then he proceeded to sell me a subscription to a computer technician (totally unrelated to Avast, he pointed out again). I said I’m not going to buy anything and he hangs up on me. He quickly deletes the list of things I had to do to help my computer’s health. TOTAL SCAM!!!
Avast Software Reviews & Complaints
I am a long-time user of avast antivirus and have no complaints about that service. I opted for their secure line vpn trial program, and when that expired, I bought their two-year full vpn program. I have never been able to connect with it, for whenever I click on the icon, only the trial version appears to tell me that it has expired, and I cannot find any way to uninstall the trial version. Avast is very slow to respond to customer queries, and when they do, it seems that they do not fully read one’s questions. They do not seem to know how to resolve the problem. Maybe one cannot use the vpn at the same time as their security program? But why not? Anyway, I have asked them again to resolve this, or if they cannot, to refund my money. They have not responded. I certainly hope that avast keeps abreast of customer issues through publications like yours. Thank you.
Avast Software Reviews & Complaints
I am not a business. My name is Richard W. Booth and on 10/25/17 I found an unauthorized charge on my credit card for a product which I know nothing about. therefor I request that you return this payment immediately. This unauthorized charge seems to be for Avast Secureline. I had cancelled the same charge last year at this time to stop your unauthorized charge a year ago. you people have so many complaints about your products, service and unauthorized credit card charges that you should go bankrupt. please refund my money now.
Avast Software Reviews & Complaints
I am not able to install the avast internet security -1 PC, 1 year(of Rs-999(Indian currency) I bought from the official website of Avast .My email id is sreyan.[protected]@gmail.com.My product code is B697JC-2XJNVJ-5Z44GW.When I run the set up there appears a bold circle type thing which keep on rotating and nothing else happens.My order number is #[protected] and Product SKU is ISE-[protected]-MR.Kindly take necessary steps to repair the product and send me the repaired copy or else please return the money.I remain, sir.
Avast Software Reviews & Complaints
I am requesting a refund of 19.95 which was unauthorized by me, Alice Haven. It was withdrawn from my account on may 30, 2018. I have bank of america account which this charge was withdrawn from, last four digits of card is 1964. Please cancel all information you have on my account. I do not have any information on this software and might have been on a prior computer which I dont have access to any more. My name is Alice Haven, 2842 El Paso Ave., Simi Valley, Ca 93063. My cell phone number is [protected]. Please refund as soon as possible as my funds are very limited.
Avast Software Reviews & Complaints
I called on 01 / 24 / 2013 and ordered this, crap, of a service to clean up my hard drive and make my computer run faster, the girl who took the order, said, my credit card did not go through, this argument went on several minutes, then i said, o. K, i”ll give you another credit card, this has been hell getting my money back i cancelled all dri* avast, what a pain in the ###
Avast Software Reviews & Complaints
I cancelled my premium membership december 10/2015. I don”t know how I missed this but they charged me 53.11 on march 6 of this hear an again on october 29th. I haven”t had this for 2 years and all of a sudden they start charging me again. Trying to get a hold of this company is a nightmare. Some of the phone numbers are out of service, tech support is useless, their a bunch of [censor], the renewal e-mail they sent me had a licence number and a password to get into my account, which I closed 2 years ago keeps telling me its invalid of course it is you [censor] there”s no account. The e-mail I received after I finally got a hold of these scammers said that my money will be refunded because I asked for the money back before the 30 day warranty was up, what about the money you stole from me in march. I still have the free version that wont even open now, it keeps giving me an error code. I want every cent that this company stole from me back in my account or I will be in touch with consumer affairs, the better business bureau and my states attorney general.
Avast Software Reviews & Complaints
I contacted “Customer support” a few days ago, because I could no longer send replies to my Gmail emails. My message clearly said the problem was to do with Gmail. I then waited a few days, got a reply asking me which email provider I was using… What a waste of time. By this time I”d got the answer from the Gmail Forum, which was to disable the Avast signature, which indeed solved the problem. The point is, what if I hadn”t been smart enough to go on the Gmail forum? I would have waited days for your reply, and then yet more days, for what? Another stupid question? Your “Customer support”, in this instance, was not only worthless, but insulting. Shame on you. I”m copying the email transcript below. Mayke Case-Hogestijn 10:04 (12 minutes ago) to Avast It”s a shame I am not allowed the opportunity to grade your “help”. I would struggle to find a reason to give you even one star. On 16 June 2017 at 08:04, Avast Customer Care wrote: Hi Mayke, Thank you for the efforts taken in notifying us about the solution. Premnath The Avast Support Team Avast Software s.r.o., Enterprise Office Center, Pikrtova 1737/1A, 140 00 Prague 4, Czech Republic On Thu, 15 Jun at 1:37 PM, [protected]@gmail.com wrote: Hi Premnath, The message I sent you said very clearly that it was a Gmail problem. Please do us the courtesy of actually reading what we send you. In the meantime I”ve sorted it out with help of the Gmail forum. The next time someone asks you this question, the answer is: Disable the Avast signature. Mayke Case On 15 June 2017 at 11:15, Avast Customer Care wrote: Hi Mayke, I apologize for the delay in handling your request, Regarding the issue, May I know how you access your gmail?, Is it a web mail or an Email client like Outlook or Thunderbird?. This would help us understand the issue better. Premnath The Avast Support Team Avast Software s.r.o., Enterprise Office Center, Pikrtova 1737/1A, 140 00 Prague 4, Czech Republic On Tue, 13 Jun at 11:16 AM, [protected]@gmail.com wrote: Since a few days I am no longer able to send replies to my Gmail emails. Research indicates that this is a problem with Avast. I”ve tried switching off Mail Shield, but that has not cleared up the problem. What do you suggest?
Avast Software Reviews & Complaints
I contacted the phone number today (20/11/19), to question about a payment as I was unsure of what product had been purchased. The operator at the other end seemed to drag the call out for as long as possible and was not very understanding of the issues that I was experiencing. I have several products with Avast and was curious if there was a way to combine everything, or at least sort out any doubling up that might be happening, but “Tom” kept having to “retreat” to look at my account to then return to tell me something already discussed before he had to “retreat” again to double check and confirm what he had just told me, getting us nowhere except going round in circles. The call lasted for 20 minutes and rather than offering a refund for the securevpn (the product that had been charged initially for today) he wanted to transfer the refunded money to an additional years subscription to the premium security (that I already have) on a device that I no longer use, as only last month I had purchased the same product for my new laptop that is now the only machine I am currently using. Now I do not generally have an issue with these sorts of ‘offers’ as companies would normally try to do some sort of a deal in the customers favour, as refunds can be an inconvenience. But “Tom” was trying to charge me double what I had initially paid for this privilege, and wanted to pointlessly add it to my old laptop product, which is up for renewal in June. This does not make sense to me. I had already explained to him that I had upgraded my laptop and only have 1 device currently in use in the household. 1.) Why would I want to put the money onto an unused machines product that is running down till June as I still do not know if I could transfer that product to my current machine? 2.) Why would I want to be paying twice the price that I initially paid for the product that is on my current machine just to accommodate the refund amount? 3.) Would it not be reasonable to offer something like an all in one package to incorporate everything that I have purchased separately which I am sure would cut down on paperwork and errors and refunds on your part? 4.) When dealing with an issue, why escalate it to a problem and a disgruntled customer by passing me off and transferring me to a telephone line that went nowhere, where after 8minutes of nothing the line went dead? Apparently this was to the refund department. After the call I ended up requesting a refund via your website. (ref. [protected]). I am very disappointed that it is very difficult to contact yourselves, in this instance to lodge a complaint. I’ve ended up using google to do so. Would it not hurt to have a simple email contact on your website? I would have liked to resolve this without a pointless phone call, escalating to a complaining letter. Your staff need to listen to the issue. To empathise with the customer, not just to read off a transcript, because the “I will be happy to resolve your issue” has not worked in this instance. I would be happy to hear your companies views on this matter and a reply to my questions. Many Thanks Simon King
Avast Software Reviews & Complaints
I did not ask for your product and do not want to be billed. I should not get billed unless I agree to it or asked. This is very corrupt. I need to know what credit card is being used. I also only agree to the one month free trial. How do I make sure that I don”t get billed again? Please do not bill me anymore. Cancel my subscription or what ever I am being billed for
Avast Software Reviews & Complaints
I did not order this software. The charge was on two of my bank cards I had to get a new bank card and you stall find my account. Ado not want this I want a refined also. I do not know how you got my information. My bank contacted me about some activity on my card I was not a were of. I am about to contact our attorney general in Iowa about this. If it is not stopped. I don’t want it. Denise
Avast Software Reviews & Complaints
I did not want to renew my avast cleanup. Money was taken out of my account 11/1/15 and I followed the rules, signed into my google mail which I never use and submitted a ticket to refund my money, I did not want to renew and have cancelled it but it won”t cancel until next year. 12 days ago I submitted request #15603, then a few days later I submitted another request to get a refund and still no response. Trying to contact anyone is impossible. The toll free number is for technical support only. I am very disappointed to say the least and will stop recommending the service. Please refund my money.
Avast Software Reviews & Complaints
I do not have a computer and cancelled this over a year ago. Why was I charged? I want this removed from my Discover bill immediately. I don’t have any other comment so I’ll just ramble along to get 350 characters. I am a senior citizen living on a fixed income. I do not have a computer any more and want this cancelled as I was promised it would be. Ok I’ve gone over 350 characters.
Avast Software Reviews & Complaints
I do not like these two products (Avast Internet Security and Avast Cleanup) and when I called to cancel them I was told there would be no refund because I had passed the 30 day use period. The Avast Internet Security still has 9 months left on the contract and the Avast Cleanup has 18 months left. Aside from it being very difficult to speak to an Avast service representative I am also angry at their refund policy. MY Bad!!! Won’t happen again. Beware of the Avast predatory marketing practices!!