Avis Budget Car Rental, LLC.

Avis Budget Car Rental, LLC.

Reviews: 1


Total views: 5256

Published: 30 July 2020

Posted by: Anonymous

Here is my complaint letter to Budget Rental Cars: “I am writing to inform you of my recent expertise with your online system and telephone customer service. On 7/23/09, I received two email confirmations for reservations I had made for an upcoming trip (attached). I thought it was odd that I receive two and upon closer inspection I found that the emails cited two different confirmation numbers. I assumed that I had two active reservations. It explicated states the in the email that I received that, If you have cancelled this reservation within the past 48 hours, please disregard this reminder. Since, I had not canceled this reservation within the past 48 hours I believed it to be a valid reservation. (In addition, I had encountered difficultly with your online system when I made my reservation because I was trying to make sure it was linked to my frequent renter account.) As a responsible consumer I thought it best to have a single reservation so I arbitrarily selected one of the emails and cancelled the reservation (attached). When I went to view the remaining reservation by clicking the link contained in the other confirmation email I found that it too was canceled. In response I call your customer service, to attempt to correct what I thought was a simple problem. Their response to my call was an offer to rebook the reservation at an increased cost of over $100. One customer service agent suggest that I just show up with a print out of my canceled reservation and see if the manager would honor it! When a supervisor called in response to my call, he explicated stated that onus was on me to determine that the reservations that I received email confirmations for were actually valid reservations before I canceled them! I disagree with his assessment. I believe that your automated system sent me the confirmation email in error and therefore the responsibility lies with your company to assist me with rectifying the problem by rebooking my reservation at the same rate. As an aside, I found your costumer service deplorable. The first time I called I was on hold for 38 minutes, the second time for 20. The manager that returned my call was rude, augmentative, condescending and unprofessional. I require the service a rental car company frequently in my personal and business travels. People in my organization are also frequently travelers. As a result of this incident, I refuse to rent from Budget or Avis in the future. I will share this experience with family, friends and colleagues. Perhaps you have too many customers. Now you have one less maybe more.” Lmd Aberdeen, MarylandU.S.A.

Rate and Write a Review on Avis Budget Car Rental, LLC.



Previous Review Next Post Coming Soon...

Holm Law Group, PC

Uselss lawyer lost our case out of pocket $25,000 didint show up to the hearing. | Wont return call. Pathetic! | Also has an anger problem

Beacon Hill Apartments

My husband and I moved in to Beacon Hill Apartments in March of 2012. We were shown an apartment that we knew we wouldn’t be moving

DaBrian Marketing Group, LLC.

On october 29 2014 i gave dave davis from ddavis builders llc a 1/3 deposit of $19,500.00 on a $50,000.00 garage build contract to build a

Wende J Anderson

We strive to provide the highest quality of care to everyone we see and we work with people with a full range of mental concerns. We

Riaz Ahmed

We are a new psychiatric clinic committed to helping the St Johns community Located just out side Nocatee and twenty minutes from St

Lease Finance Group

I leased a credit card machine over 15 years ago from a company i believe was global merchant services in brooklyn. I’ve been$


Early in December I saw an ad on Facebook. The company that posted ad is called “Lift Legging” I purchased two leggings for my