I hired AVL in Dec 2012 to move me out of my home and to store my goods in storage. I contracted for 4 men at $95/ hr and to store my goods in a 10’x30′ storage unit for $250/month with first month free. On the move out day, 3 men showed up to move me. Being days after X-mas, I was forced to use AVL instead of finding another company last second. The movers didn’t give me a “change order” for the 3 men instead of what was in the contract for four men, nor did they give me a price until they have already loaded the truck. I was then shocked at an enormous bill for packing materials. They charged me for tape, shrink wrap that according to the CPUC, is illegal to charge the consumer per Max Rate 4, item 340. (It took over 1 month to get refund of packing materials after CPUC sent a demand letter to RAM dba AVL moving). I paid the movers, and asked for copies of the forms I signed and the driver refused to give me a copy as it was the only copy he had and didn’t have triplecits. I asked for copies of my contracts and bill of lading on Jan 2 and didn’t get my copies until March 7 when the CPUC gave them to me after requesting them from AVL. In Feb, the first storage bill came; it was in French, and was asking for $450. Now why is the bill in French, and why $450 when the contract we had was for $250/month? This started a fight between the owner, Suraj Viswanathan, and myself over how he conducts business. I worked with the CPUC to view my items and verify that AVL did have them stored on March 7. It turns out, instead of the 10’x30′ unit contracted for, they put most of my stuff in a 10’x20′ and co-mingled the rest into a second adjoining unit with other people’s stuff. On March 22, the day of move out, I noticed that all of belongings have been gone through and ended up missing property (pictures taken on both days will show that the boxes were taken out of storage and put back in in different places). AVL did not have a good explanation of why my goods who was supposed to be in their own 10’x30′ unit was tampered with. End results so far, AVL was ordered by the CPUC to refund me for illegal overcharge of packing materials, ordered to refund for boxes that were not accounted for but were charged as part of the packing materials, and now have been found guilty in small claims for the breech of contract issues as well as lost/stolen goods. Have been unable to collect on my judgement. Suraj was rude, yelled at me, cursed, and refused to act in a professional matter when it came to deal with a customer that his company had wronged.
This complaint and/or review was posted on HolySmoke.org on 12:24 pm, September 20, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/avl-moving-systems-review/.
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