Avoya Travel / Rev Agency

Avoya Travel / Rev Agency Reviews & Complaints

Reviews: 12


Total views: 4273

Published: 25 December 2019

Posted by: Meekie

I have booked cruises previously and never had as bad an experience as I did with Avoya independent contractor NANCY RABOLD. I got an e-mail saying oceanview and inside cabins were the same price if booked as assigned at check in. This was fine by me and so I called and e-mailed to confirm this. I then went on with booking the cruise. When I got a confirmation e-mail it was for the wrong cruise, on the wrong dates. I called back in a panic and could not get the woman who booked the cruise. I called customer service and they finally got me to Nancy Rabold. She sounded annoyed and said she could fix it but it would take some paper work on her part and she would send me an updated confirmation. The next day my credit card had been charged but I still did not have a confirmation. I called her again and she sent another confirmation with part of the information correct and part incorrect it still had my destination, dining time and cabin preference incorrect. I sent an e-mail back stating some things were not correct and she called me and got very short with me and said I was wrong and it was a non-refundable cruise and I would have to call Carnival. She even went as far as to threaten to cancel my cruise. (I didn’t want it canceled just corrected). I called Carnival and they told me they were not allowed to make changes to bookings completed by a travel agent. I called Avoya customer service and they said I should try to work with NANCY RABOLD but if I could not then they could assign another agent. I contacted her again asking to correct my cruise and was even willing to pay the difference to upgrade the room to an oceanview and she told me to work with another agent. This was supposed to be a last minute quick get a way that has been a nightmare. I now am booked in the wrong room type and wrong dining time and have not been able to successfully correct it. My advice do not work with Nancy Rabold she does not seem to know what she is doing and has caused me a lot of time and I still do not have the corrections completed.

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