AVR Airport Van Rental - Los Angeles

Ruined our trip with their horrible shuttle

Reviews: 1


Total views: 308

Published: 21 September 2019

Posted by: Anonymously

AVR Airport Van Rental – Los Angeles doesn’t have pleasant employees working at the company. I booked a 14-seater passenger shuttle and planned a trip with friends. A tour in the countryside sounded a great getaway.
Unfortunately, the booking online wasn’t what I expected. They didn’t have the vehicle I booked online.
I waited for an hour for assistance but the staff wasn’t available.
They guaranteed I would have the van booked online at AVR Airport Van Rental – Los Angeles.
An hour passed by and I had the 14-seater shuttle for use. Off I drove into the countryside for a peaceful tour. While on the trail a tire burst, and we were in the middle of the wild and no assistance.
I tried to fit on the tire and realized the spare wasn’t available.
There I felt stranded in the countryside with friends and no signal on mobile phones to contact AVR Airport Van Rental – Los Angeles,
We toured through the valley and managed to get a signal and immediately, telephoned the company. Their staff members’ rude and disrespectful behavior wasn’t what I expected.
They weren’t friendly and keen to help get us out of this situation. It was a hassle for the company to replace the van for a better-conditioned van.
I called several times to remind the AVR Airport Van Rental – Los Angeles we are in the valley 20 kilometers from their office and couldn’t assist with a new shuttle. I wasn’t impressed with the shuttle’s low maintenance and no comfortable seats.
The floors of the shuttle are uneven and no cleaned seats. It was an old shuttle and not in good condition for a journey. Staff members failed to mention the negative points of this vehicle. I wasn’t satisfied with the unpleasantness of the company’s staff.
Due to the poor management of the company we spent the night in the van and couldn’t fall asleep. We sat close and uncomfortable together inside the shuttle.
They failed to assist us and for that, we stayed the night in the valley inside the shuttle. This is terrible for AVR Airport Van Rental – Los Angeles. I didn’t experience kindness or professionalism from this company. I had a stressful night and wished I hadn’t contacted the company. They weren’t friendly nor helpful to us.
It was their fault the rental shuttle had no spare tire, the uncomfortable seats, no dustbin in the shuttle and lack of accessories in the vehicle for the state of emergencies.
I didn’t feel relaxed inside the shuttle and it was the worst I experienced with AVR Airport Van Rental – Los Angeles. I don’t recommend this company to anyone for a rental it isn\’t worth your money and is a risk for long trips. These vans aren’t roadworthy, and the company neglects to mention of the bad condition of the shuttle,
The employees don’t prioritize customer\’s service and don\’t care for the concern of their customers. This company does not have positive views of their customers. Everything I experienced showed me no interest from the company employees.

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