6 hour window – you’re kidding me, right? Absolutely no respect for the customer’s time. I submitted a similar complaint while waiting until the last 30 minutes of my 6 hour drop off window – and now I’m in the last hour of my 6 hour pick up window. In this day and age and there is absolutely no reason a person can’t communicate with a driver on an estimated time of delivery. It’s interesting that the cable and phone companies have the reputation for the long windows – but I just dealt with both earlier this week and had a 3 hour service window on one and a 2 hour service window on another. So apparently Azuma Leasing is the only company still spending time in the dark ages where complete and utter disrespect for your customer’s time is okay.
Consumer Reviews and Complaints
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This complaint and/or review was posted on HolySmoke.org on 17:19 pm, March 28, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/azuma-leasing/.
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Azuma Leasing Reviews & Complaints
Azuma is a F”ing scam! DO NOT USE THEM!!! BUY USED TRUST ME YOU”LL SAVE A LOT MORE MONEY. delivery is free but pickup will cost you $40 and late charges multiply by the day. so if your a week late there”s a $7 fee, now if you are a week late with the power bill it”s like $3 but that”s the same if it”s one week or two or three. And if you are running behind they”ll autodraft your account and if it”s declined they hit you with a nsf charge. This is not a good company I implore you not to use this service.
Azuma Leasing Reviews & Complaints
I am so beyond livid about what happened today with Azuma Leasing it”s difficult for me to even type this. I”ve rented various appliances through from this company for FIVE YEARS. I was never over the moon with their customer service or their appliances but bc they were essentially the only game in town, I continued to do business with them, spending over $2500.00 over the course of my agreements. So today, because I was late on my May bill, they went into my checking account UNAUTHORIZED and took out 2 months worth of payments. When I called to rail customer service and ultimately cancel my account, some idiot had the nerve to tell me that when I made my last payment online I automatically authorized them to go into my account and take out money in the event that my account was past due. I didn”t get so much as a phone call before they took such drastic action which I don”t even know to be legal. After my account was cancelled, I get a phone call from a customer service manager who ofcourse tried to convince me to re-consider and tell me how much they appreciated my business for all these years. It was the most pleasant dealing Ive had with one of their reps but it was also way too little too late. Beware of these thieving ###s – you”re better off going to a laundromat!
Azuma Leasing Reviews & Complaints
I have rented a stackable w/d for 4 mos. from Azuma and made the mistake of making a payment with my debit card. I was late on the next payment and they automatically deducted it from my bank acct. then indicated that in the original contract that I e-signed there was a paragraph that I agreed to that the were authorized to do that. If that were the case, why would I not just do an autopay? When the equipment was delivered the exterior was a dirty, hand-printed, dinged up mess. Obviously well-used! The top of the washer drum had a dirty film and had to be cleaned. The dryer drum looked fairly clean until I pulled the lint filter after my first use. Behind the lint filter was filled with balls of lint which I have tried to pick out. I’m assuming this is why I have to dry everything 2x’s. They are picking up my equipment 2mro and I am hoping I will incur no bogus charges. I have already reported them to the BBB and my bank for investigation. I wish I would have checked out this company before using them as there are numerous similar complaints on several complaint websites. This company was referred to me by my apartment management company. I will inform the management co. and hopefully they will stop referring leasing company to their renters.
Azuma Leasing Reviews & Complaints
I leased a washer and dryer combo from azuma for a total of 1 year. My first issue was when i made an online payment with my check card and was charged twice. It took 2 months to get my money refunded and it came in the form of a check- super inconvenient. When i had the appliances picked up i received a final statement that was for bogus charges in the amount of 97.00. I refused to pay- as the charges were bogus- so Azuma took it upon themselves to deduct the 97.00 out of my checking account directly without my authorization. Criminals! I had to change my account information because of them.
Azuma Leasing Reviews & Complaints
I selected the option to receive invoices through email. I didnt get any emails for febraruay and they charged my a huge late fees. More over they have charged my debit card 2 twice the due amount. I FEEL CHEATED. THEY NEED PAY TO MY MONEY BACK THE DRYER IS USLESS. TAKRES 2 HRS TO DRY. I selected the option to receive invoices through email. I didnt get any emails for febraruay and they charged my a huge late fees. More over they have charged my debit card 2 twice the due amount. I FEEL CHEATED. THEY NEED PAY TO MY MONEY BACK THE DRYER IS USLESS. TAKES 2 HRS TO DRY.