I allowed 6-10 business days to receive my package, and then I even paid extra for priority shipping (3-5 business days) to make sure I would have it by the time of my sister”s bachelorette party, and my package did not arrive in time for the event. I called the “customer service” line countless times and kept getting the same message that “all representatives were busy” – Yeah right, at all times of the day. Thats a hoax. The message prompts you to leave a voice mail – but the mailbox is full. I FINALLY got through to someone and explained that I would like a refund. His response was “Okay, call me back to let me know it is on the way and I will process that refund for you” – didn”t ask for my order number or even my name. I even ASKED him if he wanted to take down my information and he goes, “No, thats okay, just let me know when it is on its way”… Yeah right, like I trust that. Whatever – I”m not going to open the box and just send it back. Doesn”t even matter if I get my money back, I just want this frustrating experience to be over. This was the worst customer service experience I”ve ever had and it is a bad cover up of someone working out of their basement trying to make it look like a legit company.
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