I purchased a leather sofa from Baers Furniture Store in Altamonte Srings in Florida in May 2011. In June 2011, I noticed that the leather sofa was blistering. I immediately contacted their constomer service and they sent a furniture specialist who reported that the item was a factory defect! I requested a replacement in instead of a repair! They insisted on a repair and was told 6 to 8 weeks for the delivery of the item from China! It”s November 2011 and to date no repair or new sofa! This company has the worst constomer service department that I have ever encountered! Never take delivery of any item regardless of any assurances they give you! Inspect everything! Attempts to contact company officers is futile! Their website do not list individual names it just goes directly to constomer services!I will never recommend them!
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This complaint and/or review was posted on HolySmoke.org on 19:35 pm, December 05, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/baers-furniture/.
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