Customers reviews and complaints
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This complaint and/or review was posted on HolySmoke.org on 19:35 pm, December 05, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/baers-furniture/.
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Baer's Furniture Reviews & Complaints
As a professional interior designer and owner of Kopko & Company design firm, I purchased merchandise from Baers for a job i was completeing( a sizeable sale). At time of delivery, the merchandise had been sold out from under me, the designer, the office and even the Manager Bruce were totally apathetic and haveing paid in full told me if i cancelled the order they would keep the money i had paid as a restocking fee!!! The first delivery was cancelled after I had waited for 4 hours for the delivery and only after I had called the office to see where they were!! In this time of business going bankrupt daily, I am sure this is one name that will appear soon on that roster. I can only hope someone from the Baer family reads this complaint and takes some sort of action to protect their family business…to date i have not heard of any furniture bail out from the government !!!
Baer's Furniture Reviews & Complaints
baer”s furniture is the worst business i have ever dealt with. i purchased $ 10, 000 worth of furniture and on delivery arrived with at least 7 different areas of damage. i was told they would not take it back and to call customer relations to set up an appointment with their tech to repair the damages. he was very talented, probably from all the work he is getting. one issue was not resolved. the couches had extreme wrinkling and after 2 seperate visit was not any better. i spoke to the store manager who promised to resolve the issue. ater three weeks i contacted him again and he told me to contact customer relations myself. several attempts later i found someone there who spoke some english and was told the head of customer relations was in a meeting. i left a voicemail for her to call me back, but to date i have been ignored. i believe their business model with issues is to ignore the customer until they give up. a happy customer may not say anyhting but an unhappy customer will never stop talking about the poor service.
Baer's Furniture Reviews & Complaints
Baers customer service is about the poorest I”ve encountered for ANY retail store in a very long time. I”m a savy consumer that spends $$$ in my local community for goods and services for my home and my life. I have now had TWO separate experiences with their poor customer service and totally disconnected sales people and I wish I”d learned my lesson on the first encounter. #1. Purchased a VERY expensive Kingsdown mattress and motion frames in early 2014. They delivered them with ridiculously high legs which made this 22″ mattress and 12″ tall frame very high for both my headboard and me! I explained to the installers that the motion frame was supposed to come with shorter legs – confirmed that when I bought the bed from the salesman (who is conveniently no longer there) and the installers said it did seem high. They also did not connect the two separate frames together with the straps that were in the packing – they had no idea what they were for and I didn”t know either until the beds wouldn”t stay together and kept separating. Anyway, the installers told me to call customer service and they would get me the correct legs at no charge. I did so and it took weeks for them to finally call back and schedule the swap of the legs. On the appointed day I took off work and waited most of the day for them to show up. When they arrived they had no legs and had no idea what they were there for. My frustration level was maxed out and I simply gave up. The fancy Kingsdown mattress was of much poorer quality than one I”d purchased years ago, but knowing how pathetic Baer”s customer service is there was no way I was even going to try… #2. In late 2010 I purchased a bedroom suit of furniture (same headboard as #1 above). Now, a mere 4.5 years later the finish on a large “tall boy” chest is flaking off on almost every drawer and a bedside chest is also flaking finish off significantly. Their customer service guy came out almost two weeks after I called them, again I had to take the day off and again they came at the end of the day (very lousy scheduling system with people that just don”t care). The man was very nice and was very surprised at the obvious manufacturers defects, called his office, and the guy on the end of the phone said “well, the furniture “is” old, what does he expect? I have not heard from Baer”s customer service yet and doubt I ever will. DO NOT BUY FROM ANY OF THEIR STORES. THEY ARE VERY POOR MERCHANTS WHO HAVE NO IDEA WHAT GOOD CUSTOMER SERVICE AND QUALITY PRODUCTS ARE ALL ABOUT.
Baer's Furniture Reviews & Complaints
Being that I”m 59 years old, I have naturally had my fare share of problems with companies. In the vast majority of cases, sending a polite letter to the president or owner has usually brought a satisfying resolution to the problem. But Baer”s Furniture store in Ft. Lauderdale is one of those rare exceptions. Once they have your money, they no longer care about you in the least. I went to the Baers Furniture store in Fort Lauderdale on US1 just north of Oakland Park Blvd. I had recently done some home remodeling and needed a bookcase among other things. Almost immediately, I found a bookcase that I really liked and purchased two identical units to go side by side. Each unit consists of two pieces, an upper and lower unit. I asked Vicki, the sales lady, if she had them in stock and she said “yes.” A delivery date was scheduled for the following week on October 28th. A few days prior to the delivery date, I called Vicki to reconfirm the delivery. First, she tells me the delivery would not be until a later date and secondly I was told that only three of the four pieces were in stock. I was told it would be another couple of weeks to get the fourth piece but that they would not charge me for the second delivery. (Gee, how nice of them!) So for a couple of weeks, I had 1-1/2 bookcases sitting in my office. After not hearing back from anyone for about two weeks, I decided to call. Vicki was not working that day but another employee told me that the fourth piece came in “several days ago.” I was livid that nobody had told me and I proceeded to call Vicki the following day. I asked why I wasn”t told that my furniture had come in days ago. She replied by saying she had been off for the past few days. I said, “So you mean the whole place shuts down when you”re not there?” She offered to give me a discount on a future purchase but I said I wanted a discount on THIS purchase before I would ever consider coming back. After Vicki consulted with the owner, she called back and offered me a $50 discount off the $2, 200.00 purchase. That amounts to about a 2% discount and doesn”t even pay the delivery charge. But I politely thanked Vicki knowing I would never step foot in that place again. They finally delivered the missing top section of the second bookcase the following week. But it was at that point that my real problems were just beginning. When the delivery men were setting it up, they noticed that my first bookcase was wobbly and had been assembled improperly by the first delivery crew. So they attempted to fix it after they assembled the other unit. Everything appeared fine and I signed off on it. But after they left, I discovered that the top section of the unit they “fixed” was now rocking back and forth and the second unit was lopsided. So both delivery crews screwed up and now I had to wait home of third time for someone to come and fix them. But when the service man finally came, he said that one of the top sections was defective and had to go back. In addition, there was a missing bracket used to hold the two units together. So now I had to wait home a fifth time for the bad top section to be swapped out. Remember that $50.00 refund that Vicki had promised me? I had to call and give her my credit card number THREE times over the course of a month before my Amex card was finally credited. But once again, no apologies and no regrets. I wrote a very polite letter to Ira Baer, the owner, and expressed my disappointment with my purchase experience. My main complaint wasn”t all the screw ups but rather the way in which they were handled. Whether I spoke with Vicki or someone in another department, nobody seemed to give a damn about anything. In fact, this is the first time I have ever written a complaint letter to a company and not even received the courtesy of a reply. At my insistence, Vicki talked to Mr. Baer about giving me some additional compensation due to everything that had gone wrong since being promised the original $50.00 credit. He agreed to do so once everything had been settled. But I had to call Vicki no less than ten times “to remind her” to speak with the owner about the amount of the compensation. The final offer was either another whopping $50.00 or a discount if I came back to buy more furniture. For them to even entertain the idea that I would ever shop there again, shows just how out of touch they are with their customers. Needless to say, I took the $50.00. But just as with the prior $50.00 credit, I had to call more than once to get the actual credit. Once I received the credit, I went to one of their nearby competitors to get the rest of my new furniture. I would no doubt have gone back to Baer”s if I had not been treated like a red headed stepchild. I realize that all businesses occasionally make mistakes. But what separates the good companies from the bad is what they do to make it up to the customer. This is where Baer”s gets an F in my book. Never once, in my numerous phone calls with Vicki did I ever get any empathy such as “Mr. M., I”m so sorry that everything seems to be happening to you.” Instead, whenever I spoke with Vicki about any problem occurring, she down played it and would typically say, “It”s just another LITTLE thing.” Customers routinely have problems with all kinds of businesses whether it be with an airline, a moving company or a contractor. But what people really want, besides compensation, is for someone say how much they care and that they”re going to do what it takes to make it right. But if you expect to get any empathy at Baers, think again. All you will get from them is apathy.
Baer's Furniture Reviews & Complaints
Bought defective sofa in 2010. It immediately started flaking and peeling. Called store and they said they have not had any complaints and essentially blamed me Saw expose on the today show about the same issue and said it is a long term issue that manufacturers and stores were aware of They are so bad at baers their customer service office won”t even respond to complaints Don”t shop there if you value honesty and a company that stands behind their products
Baer's Furniture Reviews & Complaints
Customer service is non-existent. They make little to no effort to resolve issues. We spent thousands of dollars here and below are the issues we encountered. 1) Initial delivery date was changed to a week later. 2) Half of the order was wrong – 2 of the 5 pieces were wrong color. 3) Promised a return call within 2 hours. 3 days later no call. 4) Called store and spoke with Kent, manager and was promised a returned call. No call – I had to call him back. 5) Furniture that was ordered was in showroom and was a closeout. Instead of delivering this furniture for the two wrong pieces, they insisted on sending me furniture from the warehouse (resulting in further delays), even after I repeatedly explained that I was tired of living out of boxes. They said it had to come from a warehouse out of town; then be delivered to another warehouse and once it checked out, they would get it delivered to me, but they couldn”t provide me with a date. The furniture was right there in Sarasota- Clark Rd location! I finally, convinced the warehouse to deliver the furniture that is located right in the store. The warehouse was able to convince the Sarasota store to do what I had been requesting for days. Even with a local delivery and all the inconvenience, the best they can do is deliver the correct pieces six days later. No apologizes or compensation for their errors. Ridiculous! They repeatedly state they understand, as you are describing the issue, but they do not. They only offer lip service. I will never shop here again.
Baer's Furniture Reviews & Complaints
Dont be fooled by sale prices and personable designers. We used them in July, 2009 and spent over $70, 000 to design our new home and it is just not worth the trouble. From receiving inferior quality furniture, deceivingly substituting a floor sample as a new item to terrible delivery and the worst customer service, it just isnt worth the money you save on sale items. We are still waiting for merchandise that was defective or damaged during the delivery or installation process. It is a wonder they are still in business. Dont be foolish…Go somewhere else.
Baer's Furniture Reviews & Complaints
I am writing because I am highly upset already with service delivery was less than 2 weeks ago. And I contacted baers which transferred me to customer service with my brand new over $6000 sectional advised how 1 part of the sectional has a huge noticeable gap and where that gap was you can see a small leather part removed I was told I have to wait a week before someone can come out to repair not replace but repair There is no way someone can repair this. I will be contacting next the credit card if this issue is not resolved promptly! Picture clearly shows problems Not even less than 2 weeks! Marina costa 134 sw 53 terrace Cape Coral 33914 [protected]
Baer's Furniture Reviews & Complaints
I bought Tommy Bahama living room furniture for $5000.00 in March 2008 with the assurance there were no feather products in it. Took delivery April 1 and it was full of feather. Kathy Baer refused to accept a return. Kathy Baer said “you didn”t stipulate no feather on your receipt”. Finally she agreed to reorder new, and gave me an invoice for the order. It has been 5 months now. Kathy Baer and Ira Baer both refused to return my calls. Finally the office person said she”d see about it. This week they called me the order was in. It wasn”t the full order but I drove 4 hours to pick up the pillows for the sofa. When I got there they were ONLY the insides …no fabric covers! I kept my old down smelling covers but I said the new inside pillows smelled like feather dander but they refused to let me cut them open. I thought maybe the factory was lazy and re-used just existing smelly covers. I tried airing them out for two days, still smelled. I cut them open…the REPLACEMENT PILLOWS ARE FULL OF FEATHERS AGAIN. I called multiple times and Ira Baer and Kathy Baer are not returning my calls again. I called the Lexington factory who informed me that all Tommy Bahama is feather but they would call the store and see what can be done. Still waiting. Never in my life have I experienced such horrible customer treatment. I”m filing a complaint with the consumer agency, BBB and anybody else I can think of. I have had NO USABLE living room furniture for 5 months for a living room set I bought OFF THE FLOOR.
Baer's Furniture Reviews & Complaints
I gave deposit on furniture ($10, 000) 2 years ago. I have received no furniture and no refund of deposit. Larry Baer will not return my phone calls or my attorney”s. When I inquired of their bookkeeping department, I was told that Larry Baer made an entry to “absorb” my money. I have no open orders and they owe me nothing.
Baer's Furniture Reviews & Complaints
I ordered a sleeper sofa in Oct2009, it was delivered in Nov2009, so good marks for fast delivery even though it was a special order for the fabric. BUT, there was a stain on one of the cushions and a plastic part broken on the side of the sleeper bed frame. A service tech came out the following week and worked on the stain but could not get it all out and said he would order a new cover as well as a replacement for the broken part. I never heard back so I called in Feb2010 to be told they did not have the parts and they needed to be ordered. I called March 1st to check and was told they needed to order parts. I called March 16th to be told by customer service they didn”t know anything, but finally they said they would order parts. I asked if I could return the sofa because it has been broken since the day it was delivered. Customer service rep said I would have to call the store. I called the store in Port Charlotte where the sofa was purchased and they said they can”t authorize a return and I needed to call customer service! This company will give you a big run around. Do not purchase from them!
Baer's Furniture Reviews & Complaints
I ordered furniture from Baers in April 2006. When the furniture was delivered it was damaged. When I pointed this out to the delivery people, I was told to just call the store and they would arrange to exchange the furniture. When I called the store they glady arranged to order new furniture and I believe I was told it would take 6 weeks for the furniture to come in. When the new furniture came in, it too was damaged so they again had to reorder and this time I was told it would be in at the end of October. Since I had not heard from anyone by the beginning of November, I called to check on the status and was told it just came in and it could be delivered on 11/11/06. I received a confirmation call on the delivery the day before it was to be delivered and then received a second call telling me that only one of two pieces of the furniture came in and that the bedroom set had now been discontinued. So I decided to go to the store and speak to the store manager. He tells me that both pieces did come in, they just can”t find the second piece. This was on a Saturday so he told me he would look into this and asked me to call him on Monday for an update. I did not have time to call him until Wednesday, at which time he told me that they had found both pieces of furniture and he acted completely surprised that no one had called to schedule the delivery. He assured me that someone would call me the following day to schedule the delivery. When I had not heard from anyone by late in the afternoon, I called the store only to be told that the store manager wasn”t working that day. The person I spoke to was rude and questioned me as to why the store manager hadn”t scheduled the delivery himself the day before when I spoke to him. She then pulled up my account and told me that my furniture was not in. So obviously someone is lying or perhaps no one that works there really knows what they are doing. They had no problem taking my money 7 months ago, but they certainly have a problem delivering my goods. Oh and by the way, it is “not their policy to refund money”. So, if you buy from Baers, make sure you use a credit card so you can dispute the charges!
Baer's Furniture Reviews & Complaints
I purchased a $1600 Serta mattress from Baer”s six years ago. I had never spent that much money on a mattress before but I justified the cost by telling myself that Baer”s seemed like a reputable place and that the warranty on the mattress was great. After about five years my husband and I noticed that the mattress had indentations which felt like holes under our bodies. Neither of us has weight issues and we regularly rotated the mattress. It is difficult for two people to sleep together in the bed now because it feels like you are falling in a hole. I have been patiently going through the warranty process now for six months . A technician has come to my house on two occasions to measure the depth of the holes and apparently it doesn”t qualify for a warranty replacement . The technique used by the technician to qualify the depth of the indentations is not high tech in the least and makes me question the accuracy of the measurements. The bottom line is that we are not able to sleep comfortably on the mattress. On the suggestion of my sales associate, I spoke with David Baer to try to get some resolution to the problem. He basically told me that nothing more could be done but he did offer to have the mattress picked up free of charge if I wanted to get rid of it. My garbage man would do the same thing for me so I said no thanks.
Baer's Furniture Reviews & Complaints
I purchased a dining room buffet and it came damaged. It also was a showroom piece and was charged full price. When i went to the manager to discuss this he would not make eye contact and refused to fix the piece. Also, their policy is NOT to refund money, but give store credit. The sales person lied and sold the piece as new. The manager accepted no responsibility, was indignant and did not try to make things right. Also, the corporate manager in Pompano would not come to the phone after calling several times to try and correct this situation. When asked about having a repair person fix the piece, they would put me on hold for long periods of time hoping i would hang up in frustration, so they did not have to fix the piece. One of the service people accidentally told me they do not refund money after the manager had promised to refund my credit card in full. Now i am stuck with thedamaged buffet or let them take and trust they will refund money. It is the worst experience i have ever had purchasing furniture. I will never purchase from them again and i will tell everyone of my very negative experience. Buyer beware. Dishonest people. Poor customer service. I wish i would have read the complaints first. I have never written in about a complaint before.
Baer's Furniture Reviews & Complaints
I purchased a leather sofa from Baers Furniture Store in Altamonte Srings in Florida in May 2011. In June 2011, I noticed that the leather sofa was blistering. I immediately contacted their constomer service and they sent a furniture specialist who reported that the item was a factory defect! I requested a replacement in instead of a repair! They insisted on a repair and was told 6 to 8 weeks for the delivery of the item from China! It”s November 2011 and to date no repair or new sofa! This company has the worst constomer service department that I have ever encountered! Never take delivery of any item regardless of any assurances they give you! Inspect everything! Attempts to contact company officers is futile! Their website do not list individual names it just goes directly to constomer services!I will never recommend them!