I had a sudden move in 2007 from one address to another. In order to have my cable and internet services reconnected, I naturally had to clear my old account of $206.42 to have my new connections installed. The amount in question was late, however, was resolved in April or May of 2007, and my new service was installed. I work from home on the internet, so it is crucial I have a connection. I thought the matter taken care of. Then, in May of 2007, I started receiving collection notices from Credit Protection Association, L.P. stating I had an overdue bill and I needed to resolve this or they will post to my credit report, signed by a J. W. Preston. Needless to say, at the time, there was no contact information for this company. I went to the cable company in question. They stated that the account had been resolved and that I would not have been able to have new service had it not been. But, they could not initiate any disputes with the company, I would have to do so. They gave me a number to call. I contacted the company. CPA stated they would put the matter into “dispute” and the cable company has 30 days to respond. I heard nothing else from the company and considered the matter taken care of. Then, in December 2007, I started receiving notices again from CPA. They have an address, now, on their form letter of 13355 Noel Rd., Dallas, TX 75240 and an 800 number, [protected]. However, the 800 number is a looping recorded message with options to basically dispute or pay. None of the options, #, *, 0, etc., gets you out of the loop to a real person. I again, today, had to call the cable company. I have another matter being looked into by the Senate Representative of our state and stated to my cable company that I am now simply going to forward this matter as well since I now consider this as harassment since this matter has been going on for almost a year and I am being threatened by CPA to forward payment “IMMEDIATELY” or this will be reported to my credit report. I am now told by my cable company that the account was resolved, but that the payment was credited to my new account and not the old account and so I have remained in the system. I was not told this during the summer of 2007 when this originally started, nor obviously was CPA, yet I was told the account had been resolved. If it had been resolved, and CPA, contacted them for verification as they stated they would, why is this problem still around. The cable company now state that they are sending an email to their corporate office immediately to get this resolved. We”ll see what happens next.
This complaint and/or review was posted on HolySmoke.org on 21:38 pm, March 07, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/baja-broadband/.
The reviews & complaints posted about Baja Broadband was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Baja Broadband as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.