1. Please provide envelope when we customer withdraw the money.. especially big amount no envelope provide at all. 2. New system..customer have to use machine to keep the money is very not good at all because we customer not all young age..some is elderly not familiar with the machine… 3. Withdraw money cannot be at the counter is very disappointed must have 5k above? Not longer use the book…to be honest bank islam not too busy than tabung haji…that why we customer go bank islam…truly very disappointed Hope u can take action..thank u
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This complaint and/or review was posted on HolySmoke.org on 01:18 am, February 08, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/bank-islam-malaysia/.
The reviews & complaints posted about Bank Islam Malaysia was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Bank Islam Malaysia as per Section 230 of the Communications Decency Act.
Bank Islam Malaysia Reviews & Complaints
16/8/2019 (9:40pagi) Seorang staff yang bernama asma yang memakai mekap dan duduk berdekatan dengan pintu masuk bank telah melayan saya dan adik saya dengan biadap ketika saya menanyakan soalan mengenai pembayaran yuran pengajian ipt. Segala pertanyaan saya telah dijawab dengan biadap dan dia mengajar dengan marah. Terdapa beberapa orang juga telah melihat kejadian tersebut dan tidak berpuas hati dengan cara staff tersebut.
Bank Islam Malaysia Reviews & Complaints
3 kali pergi ke bank islam cawangan selayang tujuan nk buat kad, pertama kali pergi dgn kakak hnya untuk active kn kard dan tnye mcm mne untuk buat kad, pekerja hnya meminta membawa ic, kali kedua pergi ke bank islam dh bwk ic pekerja suruh bwk surat beranak, kali ketiga pergi suruh tunggu umur 18 tahun, boleh x lain kali ckp awl awl, Menyusahkan org nk amik cuti semata mata bank punya pasal, mohon latih semula pekerja bank islam..supaya tidak nmpk buruk, membazi masa, cuti semata bank..
Bank Islam Malaysia Reviews & Complaints
As salam.saya salah seorang pelanggan Bank Islam.pada 3 october 2019, saya cuba berhubung dgn bahagian collection.semua nombor yg dail masuk terus ke answering machine.saya terus mencuba selama sejam ttp msh x dpt bercakap dgn seorang pun pekerja bank islam.bila saya mendail nombor DIRECT LINE collection centre, seorang lelaki menjawab call trsebut dan terus memberitahu semua pekerja sedang dlm LUNCH BREAK.adakah ini servis bank islam?bla mahu pelanggan membayar, sehari sampai 8 kali mereka call.ttp bla pelanggan perlu bantuan, mcm2 karenah yg bank islam bagi.
Bank Islam Malaysia Reviews & Complaints
As’salam, Saya DS adalah salah seorang pelanggan Bank Islam yang mempunyai pinjaman peribadi. Untuk pengetahuan pihak tuan, pinjaman saya tiada tunggakan. Tapi kenapa Customer Service Bank Islam menghubungi saya dengan nombor tertera ‘handphone number [protected]’ menyebut nama penuh saya dan saya mengesahkan. Lepas tu meminta saya menyebut nombor kad pengenalan saya. Secara logik dan akal yang bijak, nombor tu nombor saya dan saya dah sahkan nama penuh siap ngan binti lagi. Dan tiada orang akan sesuka hati meninggalkan hp di merata tempat, dan tiada orang nak menyamar la..Aaaddoiiii jangan jadi bodoh sangat boleh? Jangan malukan nama BANK ISLAM.. sekarang dah boleh tukar nama ALONG ISLAM MALAYSIA setiap hari akan call minta benda yang sama.
Bank Islam Malaysia Reviews & Complaints
Assalamualaikum, I would like to advise Bank Islam Uitm to be more efficient and effective in handling transaction and customer. I am here just to collect car grant from HQ but need to wait woth other normal transaction for more than 1 hour!! Please arrange number and type of transaction. accordingly… Stff at counter only 1. What kind of bank is this? For me to only collect car grant, it shouls take less than 10 minutes. I am pregnant and uncomfortable to wait up to 1 hour in bank just to collect document.
Bank Islam Malaysia Reviews & Complaints
Assalamualaikum, Sekitar jam 10.15 pagi tadi saya tiba di Bank Islam Masjid Tanah, Melaka untuk mendapatkan salinan penyata akaun Masjid Saidina Umar AL Khattab, Kg Lendu, Alor Gajah. ( Saya adalah Setiausaha masjid berkenaan.) Bila sampai ke mesin nombor, saya mencari butang ” Penyata Akaun” tetapi memang tidak ada. Saya lantas menekan butang ” Perkhidmatan Lain”. Selepas dari itu baru dating dekat seorang lelaki berbaju hijau, yang saya agak pegawai bank ini. ( Sebelumnya dia bersama seorang wanita lain dan saya mulanya sangka lelaki ini juga seorang pelanggan. ). Jadi untuk kepastian, bila saya rasa memang dia pegawai bank ini, saya bertanya samada butang yang saya tekan itu betul atau tidak. Jawapan yang diberi agak menimbulkan rasa kurang senang saya. Saya kira kasar bahasanya.Dia menjawab, ” Lain kali tanya saya dulu “. Tersentap, saya lantas menjawab ” Kamu tak pakai name tag, manalah saya tahu pegawai ke bukan”. Dia jawab lagi, ” Saya kan ada di sini, tentu boleh kenal.” Saya jawab semula, ” Saya bukan hari-hari masuk bank ni, manalah saya nak kenal”. Untuk kebaikan imej Bank Islam, saya ingin mencadangkan 2 perkara berikut:0 1) latihlah setiap kakitangan bank, terutamanya yang sentiasa berdepan dengan orang ramai, supaya membiasakan diri menggunakan bahasa yang elok. Apatah lagi ada perkataan “Islam” dalam nam bank. Misalnya, apalah salahnya tadi kalau dia cakap, ” Minta maaf Pakcik/Encik/ abang, sepatutnya tekan butang “Perkhidmatan Kaunter” tadi. Mudah sahaja dan tak rugi satu sen pun. Orang putih cakap, ” a little bit of manners goes a long way!” 2) Pastikan setiap kakitangan yang berdepan dengan pelanggan sentiasa memakai tanda nama di baju atau di gantung di leher. Senang pelanggan nak kenal pegawai atau bukan. Terima kasih. Wassalam.
Bank Islam Malaysia Reviews & Complaints
Assalamualaikum, sgt kecewa dgn pengurusan bank islam, sy hanya minta utk emailkn kepada sy release letter utk settle loan kereta sy pun susah. Dah request dari mggu lepas lagi. Dh 3 hari bekerja pun. Call berkali-kali dekat AFC dan bank islam cwangan kuala terengganu, tp tak berjawab satu pun! Serius kecewa dan tak mengharap akan ada apa-apa kaitan lagi dgn Bank Islam. Terima kasih!
Bank Islam Malaysia Reviews & Complaints
Dear all, Saya pengguna bank islam account, saya nak buat aduan mengenai charges bank islam dalam account saya, saya dapati account saya setiap terimaan duit masuk dan keluar akan di charges oleh MOB Allert charges, saya amat tidak berpuas hati kerana setiap kemasukkan duit dan pengeluaran duit akan di charges sedangkan saya dapati penguna lain tiada sebarang charges dikenakan. Saya akan mengambil tindakkan terhadap bank islam dan saya akan keluar dari account bank islam. Tq
Bank Islam Malaysia Reviews & Complaints
First and foremost, I”d like to clarify that I”m not writing this to humiliate anyone. The intention of this complaint is to motivate certain individuals to improve their attitude and work ethics. I went to Tampoi, Johor Bahru branch to apply for a supplementary credit card that is very crucial to be used by my daughter for her trip. It is needed for car rental company which is very particular about it. I made the application 1 month prior to her departure, which theoretically should be adequate for the procedures to be done. I was told by the officer in charge that it will take for at most 2 weeks for things to be settled on my first visit. However, on the third week, I did not receive any calls from the branch, hence I rang the HQ to know the status of the application. It was very frustrating to know that the HQ has not received any application from the branch. I went to the branch and the first officer that I initially made the application with tried to brush me off by saying “he”ll call me later, just go home first” repeatedly. I was lucky that the second officer was being very helpful and she mend the mistake by providing a very helpful follow up. I got the credit card in within 4 days, had to collect it in Kuala Lumpur HQ. However, I encountered another obstacle- can”t activate my supplementary credit card as it was registered under a renewed principal card (current principal card is dated to expire in 3 months time) that has not been delivered to my address (bare in mind, nobody notified me regarding this issue prior to the event). So basically, I have a credit card that can”t be activated prior to my daughter”s departure. I know there are so many unforeseen circumstances that is out of anyone”s control, and I”m not expecting things to be perfect. However, looking back at this, if only, if, the application was initially submitted accordingly, there”ll still have time for this issue to be fixed. All bookings and payments have been made, however due to this carelessness, we”d have to spend unnecessary amount of money towards transportation, last minute changes of plan has to be made, unnecessary multiple phone calls, and time- lots of time was wasted. I hope all of us will be able to take our job seriously, there”s a lot of room for improvement in terms of work ethics, learn to be responsible, be dutiful, and reliable. I hope this will not happen to anyone else, and please upgrade your standards on your staffs and the system.
Bank Islam Malaysia Reviews & Complaints
For my feedback lah kan, sila ajar pegawai anda utk menghormati pelanggan.Even mau jual insurans tu tolong lah terima “, rejection” customer tanpa mendesak utk tetap menerima tawaran insurans .anda membuat pelanggan menjadi sangat “annoying”dengan desakan demi desakan yg dberikan even sudah ditolak..and please respect our personal time..we need our own personal time without annoying force by ur staff..tq
Bank Islam Malaysia Reviews & Complaints
Good evening. On 29 Oct 2019, I had visited Bank Islam Malaysia, Pokok Sena Branch to open a bank account for my sister. I arrived approximately at 2.55pm but at 5pm, my sister name not yet called. There were 2 front desk officers but at 4.15 pm, 1 officer had closed his desk and only 1 officer incharge for the customers. So the process for opening the account took longer time than usual. This also due to process of fill in the information of the customers using online system as prior, the customers need to fill in the information on paper provided by the bank.
Bank Islam Malaysia Reviews & Complaints
Greetings. (22th August 2019) I am writing about an experience i had recently with Bank Islam. I came with a complaint of report of a Bank Islam account associated with scam. As i was explaining my ordeal/misfortune, I find that the staff that was handling my case as well as all the other staffs behind the counter were smirking and laughing as I was explaining. I hope you understand that a person”s misfortune isn”t something to laugh at. You may think I am stupid to have been fooled by a scammer. But let me put things into perspective. Being scammed can happen to anyone. It doesn”t reflect the victim”s intelligence. I have done lots of online shopping. Unfortunately, this transaction happens to be a scam. I am the victim. You should help me. Not make things uncomfortable for me. You are Bank Islam. The staffs were Muslims. Don”t misrepresent what being a good Muslim is all about. Thank you and regards.
Bank Islam Malaysia Reviews & Complaints
Hi and Salam. I am here to file a complain on why when i tried to register my phone number on the website, it failed and told me to register my phone number at the nearest Bank Islam branch? Then what is the use of the option registering my number online? Fix this please. And the existence of the Bank Islam application is for what if I cannot just transfer money on the app? My username is Iffahirdin and you can contact me at [protected]
Bank Islam Malaysia Reviews & Complaints
I don”t get it. Why staffs ask so many questions just because we want to open account. Seriously the way you treat us like we are criminals. We want to create account for our own reasons. Do we need to tell you everything A to Z. One staff there tell my sister that once you create saving account people cannot bank-in into your account. Is that true? So my parent cannot bank in to my sister and vice versa? Dissapointed with BIMB.
Bank Islam Malaysia Reviews & Complaints
I have been calling Bank Islam(03 [protected]) to reach for their advise and help since 19/03/2019, I was told to call another staff(collection dept) with a different number, however no one was answering(03 [protected]) the phone. On 20th March I have made another phone call (03 [protected]), I was told to call 03 [protected], and did call this number around [protected] H, however no one answered. I am very disappointed with the staff responsiveness and willingness to deliver the service promptly. I would like to know the reason for my salary being hold, I would like to inform that this attitude of the bank holding the salary of their client is putting the client into other problems and unable to pay other bills, please kindly inform the client if you are planning to hold the salary and please verify the reason for my salary being hold so long. Please do call me at [protected] Sathiawathy Selvarajan Thank you for your cooperation.
Bank Islam Malaysia Reviews & Complaints
I have visited Bank Islam Malaysia, Putrajaya Branch for Dispute Transaction on 14/10/2019 at 1.30 pm. I have waited for almost an hour to be attended but the officer that I am waiting for did not come. I lodged this complaint for future and better enhancement in banking journey with Bank Islam. The bank should not appoint one person only to handle the case. They should provide replacement for the person which take a break/leave. So that, customer wouldn’t wait for long time.
Bank Islam Malaysia Reviews & Complaints
I having bad experience in pembiayaan Hartanah-i (Tawarruq) under IIUM Special House Scheme. In my agreement stated that I needed to pay RM 1, 431.63 from 1 month to 24 month. Then from next 25-420 month, the amount that I need to pay is RM1, 787.64. Currently, I have paid for 4 month since July 2019, the RM1, 431.63.. Then, I knew from my friend that also take same scheme with Bank Islam, she did not required to paid the installment from 1-24 months, but only pay the progress fees which around rm300 to rm500 per month. I asked the officer that manage my cases which is Wan Mohd Shafiq Wan Ismail – Branch Business Manager, Putra Square regarding this issue. By phone, he said that I also can do like my friend, just paid the progress fees, and I just need to call IIUM office, which manage staff salary to stop the deduction. But IIUM Office told me that, they need official notice/letter from Bank Islam to stop the deduction. Then I call Wan Mohd Syafiq back and told him what the IIUM informed me. So he asked me to wrote a letter to HQ Bank Islam request to stop the deduction. I though it just for a formality and my application to stop the deduction will be approved. Then suddenly, Wan Mohd Syafiq inform me through “Whatsapp Massage” than actually HQ Bank Islam already circulated instruction since January 2019 to all branch that all customer cannot pay by progress but need to pay the installment. However, i still don”t understand why my friend still able to pay according to progress fees and not full installment like me since she start pay April 2019. He (Wan Mohd Syafiq) told me that probably IIUM did not notice Bank islam instruction for deduction.. his explanation doesn”t make any sense.. How a bank can ignore someone not paid something that unavoidable (the installment) more than 4 months. If IIUM really did”t get that instruction, why Bank Islam doesn”t give another reminder? I not satisfy in: 1) How your manager, Wan Mohd Shafiq Wan Ismail manage my case. He obviously doesn”t have enough knowledge on Bank Islam Product and confuse the customer in many way. He also fail to suggest good management for the customer to avoid unnecessary fees. On top of that, he try to blame my company that not deduct staff salary. 2) Why bank islam force customer to paid a lot of advancement.. I know the money will be returned to customer later. But a way to go.. Bank Islam not like ASB that can offer defident to customer.. If now I have advancement RM10, 000, then you give me back MR10, 000 35 years later.. the money value was not same.. I hope i can get good explanation and solution by Bank Islam.