Almost a month ago, I contacted BankMobile to get my financial aid refund for college. Since I don’t have a card with them, I was requesting a paper check to be sent to my house. I was on hold for literally 47 minutes listening to recordings and hold music until I finally got to speak to someone. When I finally did, I couldn’t seem to make this woman understand that I didn’t have a card, that I DID have my code number from the university I am enrolled in, and that I was trying to get my check so I could buy my next course materials, which by the way is less than a week away from this writing. When I called initially, I was told that it would be 7-10 days to see the check arrive. I waited for two weeks and nothing came. So I called again, and they said there was never anything recorded in their records that I had called to get the paper check. Needless to say, I was livid. Then I get an email through my college webmail saying something about how because I never called (baloney!), they issued a paper check. I called them again and reminded the rep that I did in fact call, and I had set it up with them. She said there was a record that I did call, but that the check wasn’t sent out after I did, which it should have been. Then later I get another email on my college webmail saying once again that because I didn’t call (ARE YOU KIDDING ME??!!), the first check was cancelled. I called sand asked what was going on and was told that in fact, a new one was approved and the first one would be invalid when I got it. Anyway, it came in the mail the other day, and I am still waiting for the valid one. I am hoping beyond hope that this one will come in time for me to buy my course materials before the next course, which starts on July 3rd. It will have ben a month by that point. No one communicates with each other around there, obviously and they have a whole lot to learn about processing bank requests.], to say the very least. I would never, EVER recommend anyone do business with these people. They don’t have the first clue as to running a bank!
This complaint and/or review was posted on HolySmoke.org on 02:35 am, December 11, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/bankmobile-vibe/.
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