I have been a customer for over 14 years at the Cathedral City store. My In-Laws visited us from Long Beach and slept in our bed. They really liked it and wanted to buy one for themselves. I took them to Banner Mattress in Cathedral City where they purchased a bed on November 25, 2016. They paid extra to have the bed delivered to their home in Long Beach California. The bed came with 2 pillows and they bought sheets. The bed arrived with no pillows or sheets. After several calls to the salesman Roger Clark this issue still has not been resolved. He has given them every excuse in the book and is downright rude about it. It”s like he is doing them a favor by selling this to them. I work out of town or I would personally get to the bottom of this very frustrating problem. After all, I am the one who recommended you to them. The pillows were only part of the deal if my Mother-In-Law “liked” them on facebook or some other social media site. I need this resolved as I am preparing to go to small claims with this and get them satisfaction. I am truly sad that this has not been dealt with in a business like manner and I enjoyed buying from you and recommending your store. Please contact me by phone and email and let me know how you will resolve this issue. The sales order number is [protected] and their name is Riley.
This complaint and/or review was posted on HolySmoke.org on 18:27 pm, May 20, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/banner-mattress-and-furniture/.
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