Hi, I must mention that the product of Volkswagen is amazing, but the customer service at Barons is very poor. I know nothing will come of this message, but do note that your poor service is the reason I”m encouraged to move away from the product, which is very disheartening. I moved my service from N1 City to Culemborg Cape Town, hoping I would get better service however this is not the case. In December 2016 my cars wheels had a deep scratch, yes it was repaired but with lots of attitude from the Manager. My husband and I take pride in our vehicles as we work to hard not to take good care of it, it”s frustrating that one would get your car back in this state. In December 2017 the cover of the break fluid pot cover was not put back, and we still waiting. No phone call to let us know what”s happening, we continuously need to contact Barons to follow up. Once again unprofessional when approached rather than providing proper service. The worst part of all of this is that if the client doesn”t pay attention to the condition they get their vehicle back, it”s actually in a worse off state than when they took it in for a service. It”s very disappointing that Barons service is so poor. Something must be done to address this. Kind Regards Carmen
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This complaint and/or review was posted on HolySmoke.org on 08:29 am, October 17, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/barons-volkswagen-group/.
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Barons Volkswagen Group Reviews & Complaints
I bought a brand new VW Polo Tsi in 2018. Within months the car made a funny sound from either the clutch or fuel pedals. Also a knocking sound when changing gears. Contacted VW had to lay complaints before someone actually made effort to look st it only to tell me I dont know how to drive a manual car and that knock is how the engine moved on the engine mountings. Last night the car lost total power after making the same noise again. Phoned them this morning to be told customers who book gets preferential treatment and they will look at my car whenever. Phone VWSA as a I am dependent on my car to be told they do not have to provide me with a vehicle as they are not responsible for me being mobile. So why do one buy a car? Not to be mobile? You buy a new car not to have endless problems. Collected my car this morning as it it under warranty and took them 4 hours to drive 15kms to drop the car. Probably because it is Friday and they not interested in looking at the problem. So what use is it to buy a new car with endless problems? Why was my car not properly inspected the first time it started giving problems? Or replaced if a brand new car gives issues after a month? Now just stories and excuses. Beware NEVER buy a VW if you can prevent it. Worst possible service you can expect actually they just s8mply have NO SERVICE!!!
Barons Volkswagen Group Reviews & Complaints
I have sent my car in twice for a squeeky drivers seat – every time I pull away the seat makes an awful squawk – both times the car has come back with exactly the same problem. I have left feedback with customer care – and it is now just ignored – I have heard no response. The car is still under warranty and this should be covered – but VW would rather spend their time ripping off paying customers.
Barons Volkswagen Group Reviews & Complaints
I replaced a water pump in dec 2016, its under two years and the water pump is again problematic and needed to be replaced. I took the faulty water pump to Cliffy the service manager from barons south VW. He came back with a lame answer that VW cannot give lifespans of parts and that if it was a problem on other beetles then vwsa would know about it. He was not helpful ito getting to the root cause of the problem. the response given to me is not acceptable. Also, they have not given me the reason this particular pump has failed and yet I have given them the water pump to be sent for investigation. I have also been alerted that this is a common problem in VW beetles so the comment made below is a dishonest one. My current mechanic that replaced the water pump last week says the existing part was defective and that”s why my car started making the huge noise. He demonstrated this to me on the pump itself. I have taken photos and a video clip of the pump and I wish to pursue this at small claims court as well as the relevant motor industry ombudsman and media if I am not compensated for this failure.