Barons Volkswagen Group

Barons Volkswagen Group Reviews & Complaints

Reviews: 4

1.25 RATING
(1.25)

Total views: 4139

Published: 17 October 2018

Posted by: Carmen Duminy

Hi, I must mention that the product of Volkswagen is amazing, but the customer service at Barons is very poor. I know nothing will come of this message, but do note that your poor service is the reason I”m encouraged to move away from the product, which is very disheartening. I moved my service from N1 City to Culemborg Cape Town, hoping I would get better service however this is not the case. In December 2016 my cars wheels had a deep scratch, yes it was repaired but with lots of attitude from the Manager. My husband and I take pride in our vehicles as we work to hard not to take good care of it, it”s frustrating that one would get your car back in this state. In December 2017 the cover of the break fluid pot cover was not put back, and we still waiting. No phone call to let us know what”s happening, we continuously need to contact Barons to follow up. Once again unprofessional when approached rather than providing proper service. The worst part of all of this is that if the client doesn”t pay attention to the condition they get their vehicle back, it”s actually in a worse off state than when they took it in for a service. It”s very disappointing that Barons service is so poor. Something must be done to address this. Kind Regards Carmen

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