Barton Creek Lending Group

Absolutely horrible customer service!

Reviews: 1


Total views: 476

Published: 06 July 2019

Posted by: Mariano

Barton creek lending group is known to and supposed to be the best lending group offering amazing mortgage rates and programs in Texas, Colorado and Florida. They claim to be specialists in all kinds of projects but the experience by sister had was drastically different from the elaborate five star rated reviews online. Last year around October my sister faced this when she was looking for a loan. The representatives of the company were really friendly in the beginning or may I rather add “over friendly”. They kept on calling her after she enquired and asked her to apply for a loan. Not only this, they had kept on asking her about whether she needed any kind of funds for further requirements and what not. I never really thought that I will have the need of getting a loan but one day when her business needed some capital, she decided to contact these people. This was probably the biggest mistake that she did. At the beginning they were very nice to her and kept on helping her, but later on their attitudes changed, as if they turned a new leaf all together. They made up excuses and kept on delaying the process. And trust me they had the most elaborate excuses ever, and I think they had it planned all along. It was so frustrating for her to find an actual loan provider; she wasted all her time into these people with a net outcome of nothing. The worst thing was that they kept on calling the other people in her friend’s circle who wanted a loan too. These people have no sense of responsibility and all they can do is call you at odd hours to disturb you. They do not know shit about loan processing and delay the process if their customer seems to ask for a lower amount.

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