eBasicPower prides itself on its service & communication or so it has stated in 1 of the emails sent to me. However after being treated so badly I would rate eBasicPower, its service, & its communication a big fat ZERO! I emailed this seller with exact OEM item numbers to compare 2 kits in its eBay store before I spent twice as much on 1 kit when the other had more of what I needed. They responded, "Do not understand message". So I restated question. They then responded "The items you reference are not ebay item numbers. We regret we cannot help you". I then gave them their own eBay item numbers so they had all the info needed to check on what I needed to buy. They then responded, "These kits are different … We are unable to open 2 kits and then spend an hour trying to match them up … We pride ourselves on good service and communication .. Furthermore the numbers are not OUR numbers, they are EBAY’S numbers and if you would have stated them in your original email we would not have had to expend the time in trying to cross reference them. This is our last effort on this matter" 1st of all it would take 5 minutes to check what I asked them to check. 2nd open packages are allowed to be sold a new & unused with a simple explanation in the listing. Checking the contents was not using the product. Telling a buyer it is the buyer’s fault they could not do a simple task & that the buyer wasted their time is rude, nasty, & ignorant which is what I stated in my last email to which ebasicpower then responded with this reply: "I am happy for you, this way you don;t have to waste any more of both our times,Your initial email was so far out of line we blocked you immediately before even replying. Your regression to what is your obvious rung on the evolutionary ladder by calling names and being a jerk, reinforces our action. You might want to resume your meds". Is this how ebasicpower treats its customers? BEWARE, there are other reviews out there that are not favorable to this company, either. Apparently, this is not someone decent to buy from.
This complaint and/or review was posted on HolySmoke.org on 12:25 pm, May 25, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/basic-power-industries-review/.
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