Again in July I had towed my car to Bauer Jaguar in Santa Ana. At that time the vehicle only had aprox 37,000 miles. After receiving my car back, the problem was not resolved so I followed the State of California’s Bureau of Automotive Repair’s suggestion (go to another shop for a second opinion). The other mechanic at a different garage stated the problem was not properly addressed. My car was towed back to Bauer again in Dec when it would not start. I confronted the general manager at Bauer Jaguar, restating my car was still not performing safely he tried to convolute the facts and contradicted BAR’s advise stating The fact you have allowed other mechanics to work on this car is part of the problem. The other garage merely diagnosed the problem, they did no work. These delayed repairs lead to my manufacturer’s warranty expiring and my supplemental warranty refusing to co-operate with payment to Bauer for what I believe to be their lack of properly addressing the problem. After keeping my car for three weeks I was finally told it was ready, however I would have to pay $2,500. I did not sign nor agree to any other work other than warranty coverage. In order for me to get my car back I had to pay. At that time Bauer told me unless I signed a false work order they would not give me my keys. I told them I would then be forced to call in a formal complaint with the Santa Ana police (I was informed if I paid merely to get my car back they could not hold my car hostage). They changed their mind and relinquished my keys. Both Auto Club and The Better Business Bureau are referring this dealer despite my hearing of numerous complaints. I feel Bauer has treatment me very dishonestly and unprofessionally. John Newport Beach, CaliforniaU.S.A.
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