Bay Hardware

They took long to deliver my order

Reviews: 1


Total views: 193

Published: 11 December 2019

Posted by: Anonymously

I regret buying household equipment from Bay Hardware. The experience was awful. I wish i never meet them online.
I recently moved to Seal Beach. This city was amazing, and I loved everything it had to offer. My apartment was spacious and had to buy a few household equipments to cover the floor space. I was ever busy at work and did not have time to shop around. I left my apartment early in the morning and got back late at night — the situation when on for a month, and I was not happy with the huge free space available. I decided to shop online. There were various online stores available in this city, and the best part was that they made same-day deliveries. I was looking for unique home furniture and equipment, and Bay Hardware was a perfect match since they offered amazing murals and other home accessories at great prices.
Before placing an order, I decided to confirm whether the online seller was legit. I took time to go through their online website, and it was true the dealer was legit. I could not order on a weekday as I was out of the house, so I decided to wait for the weekend. Throughout the week, I kept checking the whole range of merchandise they had to offer. The store had good customer reviews, and nothing was holding me back. I was ready to order!
On Friday evening, I called the number offered on their online website to inquire whether they would deliver on the same day I order. The lady who answered was very friendly and assured me my order would be shipped to me on the same day. She explained everything to me about their return policies and shipping fee. Everything seemed to be great. Come Saturday morning, I placed an order on everything I needed in my apartment and paid for it. I provided the shipping address and my phone number in case the delivery man would need directions. I waited for the whole day, but no deliveries were made. I assumed since it was on the weekend, things were slow, and so I decided to wait and see if the delivery would be made on Sunday. It was disappointing as nothing was delivered, and no communication was made.
I called Bay Hardware to ask why my order was not delivered despite agreeing to same-day delivery. There was no one to answer my call. I felt disappointed considering I had already paid for the order. On Monday morning was headed to work, I received a call from Bay Hardware acknowledging they had received my call but not apologetic they had not made the delivery. The customer support agent explained that they were out of stock, and I had to wait. It took them two weeks to deliver what I had ordered. The delivery was poorly packaged. I regret buying home equipment from Bay Hardware and will never repeat the same mistake.

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