I have brought my Toyota to beechmont toyota two separate times now for scheduled maintenance. Both times, even though there were no additional services needed or performed beyond the expected scheduled maintenance, by the time I got the bill, it was at least $100 more than quoted. Bear in mind that this is SCHEDULED maintenance – such as a 30,000 mile service. This is also the only dealership I’ve encountered that doesn’t wash your car before returning it to you – in fact, they’ll smear a little grease around on your headliner, steering wheel, door arm rests, and other hand-operated controls. They tell me that they don’t have a carwash on premises. Neither does Ft. Myers Toyota, but they will TAKE your car to a car wash, OR wash it by HAND on premises. The …ahem…”lady” at the check out looked, sounded, and acted like she was drunk, and was covered with tattoos – tattoos that could have easily been covered, had she been wearing much – not at ALL a professional image. I felt like I was in a biker garage. People in the area have told me that sometimes they don’t even really replace parts they say they do – such as air filters – but I can’t say for sure – just beware, and mark your old parts that are being replaced, and request that they show you the parts they replace. Additionally, they’ve STILL never corrected the transmission slippage issue I’ve reported to them. I guess because it’s supposedly covered by the warranty, and warranty work doesn’t generate cash for the dealership. I’ll never go back there, and I’d recommend you don’t either. If you do, be prepared to pay more than quoted, and be treated badly. This dealer has cost Toyota my repeat business. I won’t buy another Toyota product ever again. I used to drive only BMW, and I’ll probably go back to them. Don Naples, FloridaU.S.A.
This complaint and/or review was posted on HolySmoke.org on 13:28 pm, November 16, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/beechmont-toyota-cincinnati-oh/.
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