I got an really good estimate from NY to Cali for $1500 less than the closest competitor. So trying to save some money I decided to do business with them. BIG MISTAKE! I put a deposit down for 700 bucks (a reputable mover never asks for a deposit) they got here the day of the move and packed everything into there truck. AFTER everything was in there moving truck… they CHANGED there estimate and FORCED me to sign agreement papers. I refused!!! they said that they will sue me and take my belonging and force me to pay 200 bucks for every hour they were their and a additional fee for every box they used. The final estimate was MORE THAN TWICE the estimate. This is ILLEGAL! I ended up agreeing to pay them much more than what I would have paid a reputable mover. est went from $1250 to $3600. THIS IS ILLEGAL! they are not suppose to go 10% over there estimate. What was I suppose to do? My flight leaves the next day and I am stuck. I had no choice but to sign and pay. BIG MISTAKE! So I am at Cali waiting for my things in an empty apt… one week passes two week passes three weeks passes FOUR weeks passes. They said that my stuff would be there in one week. LIARS!!! LIARS!!! LIARS!!! I called every other day to check up. By the second week they said that my stuff was at Houston TX was on its way. LIARS!! It was never there. When my stuff got there they insisted I pay money order or cash NO CASHIERS CHECK… WTF! this is BS i was so pissed. then the mover said that I had to pay an additional 300 buck to get my stuff into my new place. (I am so pissed). I paid reluctantly desperate to sleep on my bed. Most of my stuff arrived in one piece. there was damaged and missing furniture. I was talking to the people unloading my stuff they said the manager asked them to lie when i called my stuff was never at Houston during second week it was in Brooklyn. wtf! IT DID NOT LEAVE NY until 5 days prior to coming to my place in Cali. Man so pissed. I have been trying to get insurance clam since JUNE its NOV still have not received it. I have been calling everyday to try to speak to there Manager VICTOR but he NEVER returns my phone calls. They promised me money for damages if i sign a paper with copy of my drivers licence. after faxing it to them they never sent me money owed.
This complaint and/or review was posted on HolySmoke.org on 19:04 pm, September 07, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/bekins-van-lines-inc/.
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