Appalling customer service and a complete lack of taking any responsibilty. We had our induction hob fitted just over 2 weeks ago and have noticed it is cracked towards the back. We have the Beko standard warranty and at the time of registering this we were sold the extended warranty. Our first port of call was Beko, who advised us they would not send an engineer out without a photo of the crack – have they tried taking a picture of a crack on a black gloss hob – clearly not! So I tried to get some help via the extended warranty – they were not interested as it is not accidental damage. So back to Beko and after a lengthy telephone conversation they said they could send an engineer out but if the fault was not mechanical or a manufacturing fault it is not covered and we are liable to pay the call out. Beko are clearly not interested and we will cancel our extended policy and take out insurance via a Company that cares. Never ever buy a Beko product!!
Customers reviews and complaints
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This complaint and/or review was posted on HolySmoke.org on 21:29 pm, February 18, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/beko/.
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Beko Reviews & Complaints
Beco customer service refuse fix or exchange my faulty waching machine bough from Tesco direct. I have reported that I need an engineer on 31/1/2017 still waiting of faulty nearly cost the fire after finishing washing smoke came out. I am not happy with customer servise they not helpful sending from one to other. No respect at all. 2 weeks and counting when my waching machine will be replace. I prepared take to court if I have to because both sides have done anything to resolved a situation.
Beko Reviews & Complaints
beko have a very poor customer service employee here in Philippines. Me and my Wife is a Person with Disability we already submitted our complaint 2 weeks ago with regards to our washing machine and up to now no one is checking on it. they always make cheap reasons and allyby for not attending to our concern at they covering each other”s back. Rigth now my wife is being forced to do the laundry manually because nobody is attending to us in your office. We bought a automatic washing machine because as I”ve said my wife and is a Person with Disability and she cannot do the laundry manually or handwash but this is want we got. Is this the kind of service that we customer must have in purchasing your product beko? until now we haven”t received anything from your office here in Makati Manila. I hope this time you can help us with this one. Would you please give some priority and concern to us Person with Disability.
Beko Reviews & Complaints
Beko model no – wmp541w Serial no – [protected] we have always used beko with no issues at all but this time we have had a major problem we set washer away and was 15 mins into cycle and heard a wierd noise I went to check and soon as I opened our door to utility room the washing machine glass on front of door exploded luckily I was just out of the way I quickly pressed the stop but it’s broken. All our clothes inside are wrecked with cuts from the glass. Never seen this ever.
Beko Reviews & Complaints
Beko Refridgerator (with builtin cooler), bought 10 months ago (so still within the warranty period), started malfunctioning 2 weeks ago & I contacted their local agency (Naseem Al Dada comp.) for repairing & maintenance & within 10 days I recieved 3 maintenance teams who changed many parts (including the compressor) with an average visit of 3 hours per each but the refridge got worse & worse. The stuff inside it was spoiled many times & I lost them, I asked the agency to replace this malfunctioning refridge with a new one as I can;t tolerated more problems with it & even I can’t trust the maintenace of the agency, till now they are not cooperative, knowing that I’m suffering since more than 2 weeks, my family size is small (working husband & wife) so no heavy usage for it. I made a written claim for the local agency as well as the Ministry of Commerce & Industry in Jordan to solve & follow up this issue seriously. Now I feel I can’t trust or recommend this brend to the others or friends. Thanks a lot for Complaints Board.
Beko Reviews & Complaints
Beko Washing Machine WM74165W: Deplorable Repair Service 23 month old washing machine drum stopped rotating and unable to do washing, 12 Jan 18 reported to Beko. 18 Jan 18 Beko engineer declares failed motor., would fix within 7 days. 6 Feb 18 engineer replaces motor and declares it fixed. Did not watch what he did but did not offer showing it worked, 15 minutes after he left loaded washing and switched on. It was in the same state as before the repair with drum not budging. How was this possible? 8 Feb 18 engineer declares motor failed again. 26 Feb 18 motor changed and main PCB changed, said just happened to have on his van when he had ordered it on 8 Feb 18!, before trying after just the motor change. Machine worked! Undoubtedly it was the PCB that had failed. 5 weeks and 4 days without being able to wash at home is not a joke! Their online brag “Don’t let a broken washing machine leave you without clean clothes” and claim “We can fix your washing machine problems” are pie in the sky as they can’t honour either of them. The “IN STOCK” motor and PCB can be ordered online by anyone for “next day delivery” yet Beko took an unexplained 5+ weeks! Over 8 hours on multiple telephone calls for repair progress, and additional time on emails, being transferred or referred from/by Beko to D&G and vice versa, was mental torture with each passing responsibility from one to the other. No explanation has been given for the delays choosing to skirt around the issue. Beko have complete control for in and out of warranty repairs referred to them and the engineers tasked with them. They have shown contempt the customer by being unconcerned at the plight and inconvenience, of having to do the washing elsewhere, due their snail pace repair service. Having admitted it “WAS BELOW STANDARD” how can they dodge responsibility and justify refusal of compensation? Claiming that they have “taken action to mitigate some of the issues experienced” is like admitting to trying to shut the stable door after the horse has bolted! Repeatedly saying “SORRY” is not redress or a magic fix! Beko are members of the Association for Manufacturers of Domestic Appliances (AMDEA) whose CODE OF PRACTICE Section “The Manufacturers’ Service Commitment” states “Most service calls will be completed on the first visit, and if a second visit is needed to complete the repair the reason will be given. Every attempt will be made to complete the repair within a further seven working days. Exceptional circumstances preventing this will be explained to the consumer.” Beko claim they always strive to meet this Code of Practice and do not believe that they have failed to do so in this case and that it is a voluntary code. This is a pathetic cover up as they have dealt with this issue paying scant regard ro the code. With no enforcement powers AMDEA’s Code assurances are as useful as an ashtray on a motorbike and they just forward complaints to Beko without action. Calling Beko on telephone number [protected] greets you with “Welcome to Beko Customer Service” yet throughout the multiple confusing selection options presented Customer Service does not get another mention. When selecting the option for OUT OF WARRANTY you are put through to Domestic & General without being informed and they do not say that they are D&G and believe you are talking to Beko! They persuade and convince you that the best option is to take out their expensive Repair & Protect Plan with a promise of a simple and quick repair. Beko have stated that D&G are their out of warranty repair department! From the Managing Director down Beko have demonstrated a complete lack of interest and care for a customer with a broken washing machine. When called they would not explain the delays and did not notify any of them. The MD showed lack of interest and concern by not responding to emails. They have not commented on the lack of durability and short lifespan. Beko’s treatment of customers is lamentable. Rather than carry out repairs in a reasonable time they have enjoyed subjecting a customer to a nightmare experience without remorse or guilt. The avoidable delays caused more frustration, aggravation and despair. How can anyone be happy purchasing any Beko product knowing that you’d have to be prepared for disappointment when it breaks down and experience a rough unpleasant repair ride?
Beko Reviews & Complaints
bought the fridge frezzer in july 2018 and as soon as it arrived I had to have beko out to replace the frezzer door seal as it was not closing properly. now the frezzer is doing the same again and not sealing propery and letting air in and coursing ice to build up around the door. also the fridge door seal has a split in it too. both seals need replacing and I cant understand why as I had a hotpoint fridge frezzer before for 9 years and never had any of this.
Beko Reviews & Complaints
Certificate No : WMN-14-12-1167 Serial No : [protected] Purchase date : 24 Dec 2014 Expired date : 24 Dec 2017 On 11 Oct 17 my Washing Machine cannot be draining. The service guy Jacky came and said due to cockroach bite the board? I cannot accept their explanation. To me Beko just do not honour their warranty to consumer. May I know whose house don’t have cockroach ? And I did not know Cockroach only bite Beko Washing Machine board. I refused to spend $139 with 3 month warranty to change the board. Why? Since Beko is not honour the words and warranty, I will not trust the brand any more. Beside their customer staff named Christine is very rude to our enquiries.
Beko Reviews & Complaints
Dear Beko Team, I am really astonished that I sent this email to five of your team, the email was received your end and I have a notification saying that, but none of you answered! Your Customer Service did not call back to advise the date of installation! May I remind you that it is now two weeks that I am without a washing machine and while you replaced it with a new one, what good is it, if it is not working. The whole scenario is not my problem, it is yours!! I bought a machine that lasted for nine months and your technician checked it and assured that it is a mal-production! What am I expected to do now! Would anyone of you remain for two weeks without a washing machine! Totally unacceptable!! Needless to mention the rude attitude of the driver you sent, he was shouting at me because YOU gave him a wrong number and when he called he did not find me answering!! What logic is this? Was I supposed to answer him on a wrong number?! Totally disappointed and I think you are ruining the good you tried to do. Rania Grais CC Beko Turkey via Facebook and Website
Beko Reviews & Complaints
Dear Beko, I bought the previously mentioned model of a refrigerator from Cairo Egypt on the 10th of August 2016, on the 10th of June 2017 it stopped working completely without any obvious reason. I contacted Beko Egypt next day on their hotline 16165, they registered my request and next day they”ve sent a technician to my house. The technician could recognise the place of the problem and told me that a piece (electronic board) should be changed, he took a photo of that piece, also of my guarantee certificate and sent an email to the company ( Beko) the same day. Next day I called the hotline to follow the case as I live in Sharm El Sheikh ( very hot at the moment) and I have 7 months old baby, they told me that very soon the piece will be sent to you. I”ve been calling them everyday now and made many complains because they”ve never gAve a date of when that piece should arrive. Today the 20th of June I”ve called them again and after a long conversation they”ve accepted to refer me to the man responsible for complaints department who told me that the piece is available in cairo but I have to wait till they complete the shipment to Sharm El Sheikh and he doesn”t know when ( his name is Islam) I would like to complain about the customer service of Beko Egypt as they don”t take customers” complaints seriously, they don”t have a system, they don”t have real informations to tell, all their answers are vague regardless the customers” suffering
Beko Reviews & Complaints
Dear Sir, I am live in Egypt and had bought BEKO mini bar 120L in 2 July 2017 (ser#:[protected] … prod#: [protected]…prod code: TSE12340 S…Model: S54121…Class : T … Type: I ) I have not received the egg tray, called BEKO Egypt several times and told them that I did not found the egg tray inside the minibar, (that 23 days ago), they said “ok we will send it” and no action, called … and called .. and called.. so they called me and said” ok we will send it but you have to pay the cost of tray” I said “why that you have to pay for something you missed it is your fault?!”.. after week they called me and said “Ok, we will send it in warranty” .. that was 2weeks ago… and still nothing happened till now… I was discussed with my friends and said my experience with BEKO … they all told me why did not asked us .. the BEKO has bad after sale service… don’t buy this product because the dealer in Egypt is very bad response . Please help me $$$ SAVE YOUR NAME IN EGYPT $$$ Best regards Essam Barakat essam.[protected]@gmail.com Cellular: 002 [protected] Address: 12, Haviz Badawy st., 7th Area, Nasr City, Cairo, EGYPT
Beko Reviews & Complaints
Dear Sir/Madam, I have recently purchased a Beko Oven from Currys. even after 2 weeks after the oven arriving I cannot use it, as the tray brackets inside the oven are not evenly placed so when the tray is placed inside the oven its not staright hence the oven cannot be used. A company like Beko should not making products like these utterly disappointed in the service… I have taken time off to get the product delivered and to find its not up the specification promised and not being Able to fully use the oven. I am extremly disappointed as I do not have a functional kitchen without an oven as you can imagine. An engineer came out today from Beko and explained I have to wait another few days before The correct bracket is delivered which I have to manually fit in myself. Do you think this is fair? Should your customers who put faith in your brand should have to manually fix your product where there is a manufacturing fault on your end??? Please explain? Kind regards, Khurram Baig
Beko Reviews & Complaints
Dear SirMadame, I had a problem with my refrigerator on 25 June 2018. The refrigerator is till in the guarantee. I called your customer service on 26 June asking for maintenance and they promised that someone will call me within 72 hours. On Thursday 28 June, I called the customer service but they mentioned that 72 hours are not over and they promised that someone will call but no one called. On Saturday, I called them again and they promised that someone will call me back but no one called me. The same happened again and again and again… I have been calling your customer care and I submitted more than 3 complains and the reply is the same. On my last call I asked the complaining department to ask the responsible manager to call me back but no called back I am really disappointed from your provided services. FYI. I asked your customer service if I have to get someone from the street and he replied “up to you”. I think you have THE WORST CUSTOMER SERVICE I HAVE DEALT WITH. Waiting for your reply Best Regards, Hasnaa Hussein +[protected]
Beko Reviews & Complaints
Dear sirs My complain against Beko Jordan I have Beko frgidare last April 2017 we call to repair it they change motor and charge 120 jd again in July they change motor and in September 16 as cooling not good and they visit us 3 times within 1 week to decide there is internal leakgae (most probably due to their bad maintence) and they took to workshop from 24 September till Thursday September 28 and during 2 week s without frigadare and contacted then several times but useless then I told as your service bad send me back my frigadare as till that date and during 2 weeks of suffering a ND repair in my experience. Sure they have bad technician and customers service bad only promises So please I need compansation for lost of time food lost and repair as it costs me another 120 Jordanian dinars My phone is [protected] My name is Dr farouk Awad
Beko Reviews & Complaints
Dear there I have dish washer machine from beko, serial Number [protected] and this year I had an issue with the machine and asked the company to visit and replace the part ( very small part in the drawer ) since a month we are trying with them and until now nothing has been done, the technician from the company visited my home and get all information and receive the fess of visiting, now when we are following with them, they informed us it takes around 60 days to get the part!! Is this logic ?? please check with them and let me know Order # 563131 Sayed Ghannam [protected] [protected]
Beko Reviews & Complaints
Good morning sir or madam I am very concerned about the purchase of the above product from you, the machine has broken down on the 23-10-16 ( 7 weeks from purchase). On the [protected].40 an engineer attended too carry out repairs he diagnosed it needed a new motor, new control panel and DC board. As of the 28-10-16 the repair parts are still yet too arrive, we are now looking at possibly a delivery of parts at the earliest on the 1-11-16 which could then mean a repair by 3rd or 4th of November. Having purchased your products before, infact we have a Beko dishwasher and tumble dryer at present. I find this very worrying and it is causing a great deal of hardship too our large family as well as cost of sourcing outside laundry facilities, I do hope you can reaffirm our faith in your companies products by resolving this matter swiftly and favourably Kind regards Edward Greig
Beko Reviews & Complaints
Hi, I’m from malaysia, penang. All your customer services line either no one answer the call or not working anymore… My tenant’s washing machine not working anymore… Need to fix it… But couldn’t contact anyone. It’s really getting annoying… It’s still under warranty… So what, Beko just do hard sales no after sales service? Please this need to be improve. Thx
Beko Reviews & Complaints
Hi, We had bought a mini bar from your Egypt shop since end of June and on the very first day it proved to be defected. By contacting your retailer they sent a technician who made a report about the fridge and it stated that it was a defected piece. That took place since the begining of July. Since then we are chasing and pleading to get our money back with no response or professional treatment. Actually, you are far away from anything called professionalism and nothing seems to be working to get this resolved. I can’t keep chasing all day long forever. We need our money back before this week’s closure. Matter had been pending since end of June till date. Also we need money to be delivered to doorstep with whoever will come to pick up the fridge. At least offer that for us as a kind of apology and compensation for the torture we had been witnessing in our terrible journey with u. I need your immediate intervention to rescue us from your reckless retailer in Egypt and to save us from all those delays and vicious circles.
Beko Reviews & Complaints
I am a tenant who received an brand new beko washing machine to replace an old zanussi machine. I was thrilled to receive a beko one as I know so many people who have them and they have all been really pleased with them. However! After just one week of having the machine I opened the door after it being on a 28 minute daily quick wash (8kg) a puff of white smoke came out of the door and smelt like burning. I was very concerned it may catch fire. I called the number for an engineer to come out. He looked at the machine and said the fact it was white smoke means it”s not electrical it sounds more likely to be from friction of the drum and seal. He said I must have had it on the super quick daily wash 14mins which is for a maximum 2kg. I said I was pretty sure it was not on that setting but he assured me that was the reason. After he went it seemed ok for a few weeks. I stopped using the 8kg daily quick wash as I did not trust it. So started using the cotton wash. However even using this cycle intimitenly still does the same thing. Smoke comes out after I open the door my washing smells of burning therefore I have to wash it all over again. I said to the engineer when he came out I feel it must be a faulty machine as I know several people who have the same machine and they have all said they have never experienced anything like this. I am not overloading the machine firstly because I haven”t done in the past but after the first incident I have been even more cautious. Which defeats the object of having a supposedly ***A machine. When I am having to do double the washing then having to rewash when it decides to have a wobble and make everything smell of burning. Over the last 4 months of having this machine as I said previously it has done this on at least 5 occasions with different types of wash loads. I have lost all confidence in the machine as I feel there is some kind of fault with it and I fear that it could lead to a full on fire or breakdown of the machine. It comes with a 1 year warranty and if it carries on the way it is going I feel that it will lead to major problems later on in its life. I have an engineer due to come out on Thursday 1st march. I am writing to you as I feel I do not wish to keep this machine and would like a new replacement as I do feel there is a fault with this machine. My faith in beko machines has been tarnished but as I am only the tenant I have to use what is supplied to the property. As the machine is well in its 1 year warranty and I have had this same issue with it since it was 1 week old I feel I am within my rights to ask for a new replacement machine. Kind regards Jo Darkins
Beko Reviews & Complaints
I am now faced with having to purchase a new washing machine as my Beko WMA520S balance weight has fallen off after the bolts holding it sheared off. This is unacceptable on a 2 year old machine that is only used 3 times a week for domestic use, i have complained to Beko but wont hold my breath.
Beko Reviews & Complaints
I am writing to you to raise an issue about: Electrical Product Manufacturer The issue that I have experienced was: Yesterday a beko certified service guy came and ruined my day. I am also sick of calling repairsmen because of the low quality of the dishwasher i bought 4 yrs ago; engine was making so much noise, dish placing parts got rusted in a year and it broke at last. I told them i was gonna pay service fee via debit card which i do nearly 6 years! He insisted on taking cash and started to bully me by visiting the house 3 times and not bringing POS device for debit card payment. It was a disaster and finally he said ill come tomorrow and get the money CASH! This is horrible and believe me never BEKO again! It occurred on: 6/08/2019
Beko Reviews & Complaints
I bought a freezer beko since 2 years now, and since 3 months the problem start, its digital screen start to show red alert and it start to produce horrible sounds, I called Egypt customer service and they send me technicians to solve the problem but they couldn”t and recently they no longer answer my phone or even try to make any attempt in order to solve the problem which seems to be manufacturer error, if u can”t fix or maintain ur appliances, don”t sell it .# beko Egypt is the worst of all.
Beko Reviews & Complaints
I bought a New Beko washing machine in Sep’2014. The Door of the washing is not opening inspite of program got complete . I waited for 30 min and try opening the door still it did not open and when i tried forcely the handle broke . I am not able to use teh washing machine . I need to get it repaired . My contact number is +[protected] mail address : [protected]@gmail.com Kindly help .
Beko Reviews & Complaints
I bought BEKO refrigerator Model (CN161230DX) since one year and three months and it’s out of service before three days. and after detection by the local agent in my country (Jordan) which have done today he told me that the electrical board for the compressor is damaged and should install a new one on my charge. I would like to ask you one question How the compressor after one year and it is the major element in refrigerator exposed to damage? Please you should change the electrical board on your responsibility because there are problem in your compressor. This for your prompt action.
Beko Reviews & Complaints
I bought my beko model wm74165w on the 4 January 2017 and 5 months later the door exploded shattering glass around the kitchen.I rang beko on the day it happened 29May and they arranged an engineer to come on the Friday 2 June.the next day a phone call to say can’t come will come on Monday 5 June.the engineer said his report would take a couple of days then someone would get back to me… nothing!!! I rang on Monday 12 June, Tuesday 13 June and finally Wednesday 14 June to be fobbed off with computers going down bladdey blah.I am still no nearer knowing as to when my machine will be fixed or replaced.I will never buy beko again and will tell everyone not to either.terrible service
Beko Reviews & Complaints
I brought a deep freezer since about two years, about two months ago, it not cooling will I call the service, they send someone to check, these in two days, he advised to take to service station, they took it in 5 days, then start the problem, they stopped calling me, I call them every day, first answer was it cannot repair, it needs to replaced, we need from you to send some peppers, I sent it in the same day, it was in 28/9, I calling them after, they said it is in processing, in 10/10they said send the peppers again, it lost, I send it again, in 18/10 they said I”D cart, I send it, every day I calling them, they said we will calling you but they didn”t, today 29/10I call them they said we give the money you spend since two years I said I need my freezer repaired or same one new not money, they said we will calling you My name: Hassan Atia Ahmed telephone No [protected] [protected] My request No 439283
Beko Reviews & Complaints
I create a ticket for the new deep freeze power alarm appeared on front screen, and one of beko technician visit my home with new “board” to be replaced to cover this issue but he confirm that new “board” not working and he wait to arrange another visit with new board and after one week no one come and I call the call center and he confirm that new board and the visit will be arranged within a week and after this week no one come again and I call the call center as and surprised by his feedback that case closed with comment of “board” replaced which didn”t happen and till now no one can cover my issue which consider as big fetal mistake and bad customer experience ????
Beko Reviews & Complaints
I had a engineer was to come to fix my freege on 20th oct.waited for him till 1 in the afternoon no one called .I had to go to pick up my kids so i want .TO my suprice he came when i want to pick my kids from school.They are asking 35 pounds for him comming to my property.What is my mistake.this is not a way a customer is treated.why should i pay to them .I am a single parent cant waste money like this.this company dont know how to deal there customers.if this is the way a customer is treated i am sorry to buy there freege and there one yr gurantee which is usless.I want this company to treat customers and dont make money like this from them.what is my fault i cant understand.if i tell them there engineer should have called they say that we dont call like other companyies..I am suprised that companyies like them are still working and peaple dont complaint about them . ashima mohan [protected]
Beko Reviews & Complaints
I have a 10 month old Beko washing machine model no. WMB91233LW It has stopped working it is still within the years warranty and they are unable to get a service engineer out for 10 days although their website claims Beko will endeavour to ensure: Your engineer will be with you within 48 hours* of receiving your call Your engineer will be fully qualified to repair your appliance Your engineer will only fit genuine Beko spare parts I have a 5 month old baby in the house I am in a rural location with no access to a launderette they still are unable to get anyone out sooner although on my original call I was advised on Monday 3rd April I would have an engineer out on Thurs 6th April . Now all of a sudden there are no engineers available in my region until Thurs 13th April.
Beko Reviews & Complaints
I have bout a fridge it still in waranty I have poroblem in the freezer its weak and the food is melting state all the time iam trying to call the beko egypt since 15-11-2017 every time they promise to call me and nothing happen iam very angry i dont know what to do my phone is [protected] From egypt my fridge detail Serial: [protected] Product nu: [protected] My email: mohammed.khalil.[protected]@gmail.com
Beko Reviews & Complaints
I have had 4 appointment with the Beko Service engineer. On the Fist appointment he could not move the fridge freeze so i had to arrange another appointment. Appointment number 2 booked i asked for a 30 min phone call didn’t get was told the engineer was outside my property and would not wait. Appointment number 3 booked and i had arranged for my son to be there and they still did not do the repair. Appointment number 4 booked they advised me that they would remove the plug that was in a sealed unit and i have been advised that it is against the law to remove this type of plug i also asked for another 30 min phone call and never received it was told again that the engineer was out side the property and would not wait. I am totally disgusted as they expect me to take time off work unpaid to sort there problem out. There contractors only work between 8 -6 and they are not prepared to get an engineer out to my house for 8am. They don’t have a complaints department and there staff are not willing to help.
Beko Reviews & Complaints
I have Refrigerator from 2008 as product very nice but i have problem from 2015 in the electronic part no one from beko egypt fixed yet i bought samsung one coz the dealer here very bad i send the Refrigerator to normal shop here he discover which part want repace it i called service center they answer by ugly way really i sorry the i have product from your company
Beko Reviews & Complaints
i ordered 2 parts for my cooker a door seal and a oven light bulb, on 14 april 2010, after 12 days nothing, phoned to be told the light bulb comes from turkey and is not in the uk yet, but i will have the parts within a week, several phone calls back to them, and still no parts, keep getting fobbed off with excuse after excuse, its now 14 may 2010 and 1 month later still no parts, and same old answer your parts will be with you next week, crap service crap customer relations, and bad experiance all round. steer clear of this company.
Beko Reviews & Complaints
I purchased a Beko Induction hob on 22nd August 2016 from Currys in Aintree, Liverpool. Due to kitchen renovation the hob was not taken out of the box nor fitted until 22nd October 2016. After reading the manual and trying the hob for the first time I noticed that the font left hand ring was not working. I called Beko to say that it was faulty when it was delivered but because I had had it over 1 month they would not exchange it but said they would send an engineer out to fix it. I also spoke to Currys and they stated that due to me having the hob for over a month, even though it hadn”t been fitted, it was not their problem but Beko”s. I contacted Beko again and they said they would send an engineer out to have a look at it. He was due to come on Tuesday 25th October, but I had a call from Beko to say that the engineer was ill and there was no one else that could cover his visits. It was rearranged for Thursday 27th October. He arrived on 27th October and said, “yes the hob is faulty and will need a new part, I will order one”. I received a call from Beko on 31st October to arrange for the engineer to come and fit the new part. 2 days later on 2 November I received another call from Beko to say that the part hadn”t arrived and will have to cancel the engineer until it arrives. In the meantime I am still with a faulty induction hob that was faulty from the time it left the manufacturer. It is now 7th November and I am still waiting for Beko to contact me with an appointment for the engineer. At no time have I had an apology regarding the fact that I was sold a faulty product. When I asked for a replacement they refused outright and said it is not their policy to replace faulty items but to send out an engineer to fix them. I am really disappointed and upset with the way that Beko and Currys for that matter have treated me. I have paid in full for product that is not working and Beko have not had the decency to try and sort this issue out quickly or with any type of explanation. I would like a replacement hob as I think I have waited long enough and also have been very patient.
Beko Reviews & Complaints
I purchased a tumble drier and washing mahine 11 months ago. the tumble drier had to be replaced because it was faulty, banging and smoking when first tried to use it. Paying for special delivery was therefor a waste of time. The start button on the washing machine became faulty not long afterwards and after 2 visits from engineer was fixed, well it worked better for a while. The problem with the switch became worse so i booked another engineer and yes another unpaid day off work for this. the company stresses that it will charge for missed appointments or if no problem is detected. Yesterday the engineer was due so i rang to confim expected visit only to be told that noone was coming and unbelivably asked if i wanted to throw some more money beko’s way for an extended warranty. This would be a total waste of time. I have been sold 2 faulty products and have limped along with one for nearly a year now. This is absolutly apalling and i will persue some sort of compensation.