Bert Ogden BMW

Lied to me about the vehicle they sold to me

Reviews: 1


Total views: 335

Published: 18 September 2019

Posted by: Anonymously

Bert Ogden BMW is a BMW dealer in McAllen, Texas and I recently had a very bad experience with them and wanted to urge you guys that if you ever decide to visit this place, spare out your time to read this review. It may help you to save time and money.
I felt unwelcomed at this place because of the way their salesperson was behaving with me. It didn’t seem they even bothered to clear up my concerns or anything like that. If I could give them a zero star I would because they don’t deserve good ratings. Bert Ogden BMW lied to me and it looked like they were only trying to make money from my pocket. I decided to buy an X5 from Bert Ogden BMW. I did know that there are many problems which arise as you use your vehicle so it’s the responsibility of the dealership to provide warranty and other alternatives to solve issues with their cars. It was not even 6 months since I bought this car and it started showing real problems. I decided to call Bert Ogden BMW and the lady on the other phone call line told me that she would get back to my address with one of the mechanics but didn’t show up nor I heard from her.
I called their maintenance manager to get a hold on this situation and it took him 12 fucking hours to reach my place. Their customer services suck so much and are below average, it’s been around 3 days and they have not even touched our car to get it repaired. Whenever I contacted them I was being told that they will look into this matter but they don’t. Bert Ogden BMW claims to deliver one of the best services in town and delivers quality but since my last visit over there they have been unable to satisfy me in terms of their customer services, and also in their professionalism. They have lied to me and tried to do a scam with me.
They sold me a vehicle which they claimed was thought to be 100% inspected and genuine and thus it does not have any problem but it was not the case as they tried to make it. The vehicle which I bought not only had mechanical issues but also the seat belt was broken, the oil was not changed. I have taken this vehicle twice in 6 months after buying to the mechanic because of its occasional issues. Bert Ogden BMW likes to make their money and look for ways to get the work off their backs. The experience turned out to be a nightmare for me and I don’t wish to visit this facility again because the way I was treated over there nor am I going to recommend it to anyone. They are filths and liars who will try every possible way to sell their services to you so don’t come into it and avoid these bastards.

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