When I took my car for a scheduled repair to the Bert Smith BMW, I had no idea that it would turn out to be the worst experience of mine. My appointment was already postponed and the manager being unapologetic for that made me feel offended in front of his mechanics. The argument was about the fixed price which was away too much than the normal service of the car. It was not the first time my car was being serviced, the price for a total car service was in my knowledge, it was because of the closing of my patent service shop for a few days I decided to get my car serviced under the supervision of trained workers of the authentic Bert Smith BMW’s showroom itself.
My appointment was delayed so I was already frustrated and wanted them to complete the work as quickly as they could. Knowing my issues they delayed my work literally. It was getting late and I didn’t want to wait for another day. The manager was convincing me to do the same but this time my stubborn ass didn’t want to listen to his shit talks. I told him that I needed my car to be repaired today itself. The manager then became an arrogant piece of shit and started shouting to cancel my appointment for being rude and stubborn. I could control my anger and argue with him, and why shouldn’t I? My schedule was already a mess due to the delay. I had meetings to attend and it was because of them I had to cancel it again and again.
The manager then got irritated and started to ignore me, he went to his office and didn’t come back. I kept on knocking but he didn’t respond. I had always been a patient guy but due to the ill behaviour of the firm, I couldn’t control my anger. I gave up and lost all hopes from this firm to fix my car the same day itself. I asked the manager to refund my money so that I could leave. This couldn’t get any worse when he denied paying the sum. I couldn’t tolerate this behaviour and warned him to call the police and all his attitude would have gone. He became hesitant and opened the door, called me in and threw the money on my face and told me to leave.
The behaviour of the person was very disappointing and I had no other option but to leave the place without a repair. I already waited for a day and couldn’t afford to waste another day due to them. I was shocked by the rude and arrogant behavior and couldn’t regret more coming to the wrong place. It was unknowingly the worst place I would ever like to visit. Please keep a distance from the Bert Smith BMW. They have a very cruel and very wicked manager who is very ill-mannered. He doesn’t treat his customer well and always find a way to humiliate them. Even if it would be the last place on earth, I wouldn’t have visited them.