Best Way Auto Transport is running a scam! This company was scheduled to pick up my SUV to be transported across the United States. I was promised (several times) that my car would be shipped in an enclosed carrier. I called the company more than once to confirm that my vehicle would be shipped enclosed (it is a brand new, expensive car and I wanted to make sure that my investment would be protected, as most car owners do- an enclosed carrier was my first priority) and was told every time that it would be enclosed. My father also called to ask questions and he too was told that the shipment would be enclosed, NOT OPENED. I authorized a $200 deposit charged to my debit card with the understanding that Best Way Auto Transport would provide the services that were agreed upon. Only during my last call to confirm an enclosed carrier was I told that the carrier would be open and that I would not be provided with an enclosed carrier as I was quoted. I let the representative know that this was not the agreement and that if they were unable to provide the services they themselves promised me, that I would like my money back and would go elsewhere. I was told that I would not receive my deposit back. Both the manager and the representative were rude and unprofessional using phrases such as “let’s not be stupid here”. This is a scam. Do not entrust your valuable vehicle to this company. Beware of Best Way Auto. You become trapped after they do not provide the services you have agreed upon. Because you have already paid the deposit, there is no way to get this money back after you find out that you were cheated. I had to file a complaint with the BBB already and have closed my checking account, as I do not trust that this company will not try to take more UNAUTHORIZED funds from my account. B Columbia, MarylandU.S.A.
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