What an absolute nightmare! The owner of Better Landscapes, Jeffrey Cox, represents everything that is unprofessional in business. There was little to no communication throughout the process. He would not answer calls, texts or emails from us or his own sub-contractors. He even changed his cell number and told no one. We had a stamped and stained patio put in our backyard by one of his sub-contractors. When the patio was complete and the sub was owed his money, Jeff was nowhere to be found. The sub was then threatening to file a mechanics lien against our home. We then attempted to contact him in person at his place of business. We were told by a neighboring business that he disappeared several months prior because he owed a lot of people money and even some of his own employees had gone to the Department of Labor. The concrete sub-contractor took it upon himself to show up at Jeff’s home unexpectedly, demanded money from a prior job that he was not paid for and gave Jeff two days to complete work on our backyard or he was going to take legal action. There were no apologies or explanations when he finally contacted us (through email). The guy is a d*ck… he included concrete dump fees when the concrete from a broken up stoop was buried in the soil underneath the new patio. He charged a 36% markup on the patio even though he said that he used an “industry standard” 33%. There is no such thing as an industry standard. Also, he has refused to include the 10% discount that is advertised on his company web site. After confronting him on price and his lack of communication, a small job has turned into months of little to no progress. We now have pooling of water in our backyard because the soil was not graded properly and a palette of unused dying sod that he has not picked up and is charging us for. Avoid this scammer at all costs!
This complaint and/or review was posted on HolySmoke.org on 07:45 am, June 10, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/better-landscapes-review/.
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