We hired Susan Cordogan with Big City Bride. Her job duties included one day wedding planning, executing plans we agreed on, turning in images and videos, greeting guest etc. Number 1 is this is not a legitimately registered company in the state of Illinois. I researched her after the issues we had and discovered Susan Cordogan is trading and doing business in the state of Illinois with a bogus company. Susan Cordogan was suppose to give us images and videos and now refuses to release them unless we pay her and her associate John Cordogan Photography (her husband), another unregistered Illinois business. She is trying to make us pay an additional $1000. | We saw a video edit (I have a copy of) where she was going to use our personal video wedding footage as an advertisement for both of their businesses without my consent. It includes both of their business logos over our personal wedding footage. Most importantly, on the actual day of the wedding, they were late, they were rude to my guest and staff. Told my mother it was to late for her to do a toast. Told my DJ who is a platinum recording artist “have you ever DJ’ed before”. Susan Cordogan decided to NOT to use the expensive plates and glasses we purchased because she states “plastic was easier”. Causing us a loss of $1800. Susan Cordogan did not bring out our gift table that we paid for or the table sashes, and the Custom cake cutters. | Another loss of $100. Susan Cordogan and her people threw away guest plates and drinks while they were sitting AND started pulling the tables and decorations away while the party ws still going on. I was MORTIFIED!!!! I could not believe the lack of respect and professionalism. Lastly Susan Cordogan refuses to work with us to fix this issues and no longer answers calls or emails that we have sent. I have numerous email asking for her help on this matter and she just chooses to not reply. Susan Cordogan has RUINED my wedding. They even came dressed in jeans and t-shirt to a FORMAL wedding. I could die.
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